A division of Latin American media giant Grupo Globo, ZAP is a leading Brazilian classifieds website offering a fast and easy way to search, buy, and sell real estate. From photos and videos to maps and other helpful details, ZAP provides all the information potential homebuyers and sellers need to get exactly the property they’re looking for. In addition to a robust property searching capability, ZAP offers FipeZAP, a unique index of nationwide real estate prices, an online magazine, a prices map, and a number of other real estate services.
ZAP was founded in 2007. Headquartered in São Paulo, it currently has 25 offices throughout Brazil, with more than 400 employees. Approximately 80% of ZAP’s technology environment, including its core products mentioned above, is hosted in the Amazon Web Services cloud.
Gaining visibility into the production environment
Communication and collaboration among ZAP’s various technology teams are critical components of the organization’s success. “We follow a DevOps approach here at ZAP, with everyone focused on building a culture of agility,” says Sócrates Lopes, senior software architect. “In addition to keeping an open line of communication between our technology teams, we are heavily integrated with the business side as well.”
The ZAP website gets about 11 million monthly users, with about 8 million of those individuals being unique monthly users. Such high traffic volumes, while great for business, also create a high level of risk should something go wrong. “It’s very difficult to simulate this type of traffic in a controlled environment,” explains Lopes. “We wanted a better way to understand how our applications, which are developed in a smaller environment, behaved once they went live in production.” The ZAP team’s goal: find a tool that gave every single team member a clear view of how end users were experiencing their applications to ultimately improve agility and ensure a positive customer experience.