Deliver a superior digital customer experience
See what your customer is experiencing. Understanding your digital store’s impact on customer experience is essential to your success. New Relic uncovers the experiences shoppers have wherever and however they access your digital store.
Scale to your biggest day
Peak season contributes 20-30% of retail sales annually. Are you ready to meet the traffic spike this holiday season? New Relic helps your business scale to its biggest days. Partnering with cloud providers like Amazon Web Services, New Relic can help you reduce risk, boost stability, and optimize your cloud spend with real-time visibility across your modern cloud environments.
Ocado - changing the face of online shopping
"With the New Relic platform, we feel prepared to take on these challenges and deliver on our motto “shopping made easy” to provide the superior customer experience we are best known for.” Peter Thomas Head of E-Commerce OSP at Ocado Technology
“The New Relic platform has been of great use to us as we migrate applications from an on-prem environment into the cloud because it allows us to see exactly what’s going on and where errors might occur. What’s more, the information we derive from it helps us identify things like data that could be cached to speed database performance or how large an application is likely to be once it’s migrated to AWS.”
“New Relic helps us understand the end user experience and optimize the performance of our websites so we can prepare for and deliver a great experience, even during high-traffic events. We’re thrilled to have a tool that helps us increase visibility into how each customer’s click impacts our system at a granular level.”
“New Relic delivers the data points we need to improve our e-commerce and warehouse operations, which will greatly improve the outcome for our customers and ultimately grow our business.”
“With New Relic, we were able to see that our customers were experiencing a delay with our pricing engine of about eight seconds. We then made a strategic effort to improve that time, getting it down to 100 milliseconds. That’s translated to a better customer experience and more completed purchases.”
“We estimate an 80% time saving by moving from point solution vendors to the New Relic platform. The integration between the products means we no longer have to spend valuable time finding out what’s happening on the boundaries of disparate tools.”
Leverage AWS and New Relic to Grow your Retail Business
As an APN Advanced Technology Partner with more than 40+ integrations to Amazon Web Services, New Relic helps retail businesses take advantage of the dynamic scaling and built-in security AWS offers. With AWS Competencies in Migration, Mobile, DevOps, Retail and Government specialized solution areas, New Relic boasts a record of demonstrated technical proficiency and proven customer success.
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From every day to your biggest day, New Relic helps you deliver a consistently superior digital customer experience.