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Digital is your storefront. Always be open.

Keep your business open, and your customers converting.

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Deliver a superior digital customer experience

See what your customer is experiencing. Understanding your digital store’s impact on customer experience is essential to your success. New Relic uncovers the experiences shoppers have wherever and however they access your digital store.


Orders & Carts

Scale to your biggest day

Peak season contributes 20-30% of retail sales annually. Are you ready to meet the traffic spike this holiday season? New Relic helps your business scale to its biggest days. Partnering with cloud providers like Amazon Web Services, New Relic can help you reduce risk, boost stability, and optimize your cloud spend with real-time visibility across your modern cloud environments. 



Kubernetes Cluster

Make your business data driven

New Relic helps you move from simply monitoring application or infrastructure metrics with little context to gaining a deeper understanding of how your application impacts your business’ bottom line. Connect business metrics like order info, top items, and sales funnels to your application performance, so you focus on the features and fixes that are the most important to your business.


A/B Testing


Ocado - changing the face of online shopping

"With the New Relic platform, we feel prepared to take on these challenges and deliver on our motto “shopping made easy” to provide the superior customer experience we are best known for.” Peter Thomas Head of E-Commerce OSP at Ocado Technology

Read the Ocado Case Study

Video - Ocado Moves the Cloud with Confidence

CafePress logo REI logo Nordstrom Racklogo AB InBev Logo MetaPack Logo

“The New Relic platform has been of great use to us as we migrate applications from an on-prem environment into the cloud because it allows us to see exactly what’s going on and where errors might occur. What’s more, the information we derive from it helps us identify things like data that could be cached to speed database performance or how large an application is likely to be once it’s migrated to AWS.”

Cody Martinho, Manager of Business Technology Services at CafePress

“New Relic helps us understand the end user experience and optimize the performance of our websites so we can prepare for and deliver a great experience, even during high-traffic events. We’re thrilled to have a tool that helps us increase visibility into how each customer’s click impacts our system at a granular level.”

Todd Wilson, Director Platform Engineering, REI

“New Relic delivers the data points we need to improve our e-commerce and warehouse operations, which will greatly improve the outcome for our customers and ultimately grow our business.”

Kevin Diamond, CTO | HauteLook

“With New Relic, we were able to see that our customers were experiencing a delay with our pricing engine of about eight seconds. We then made a strategic effort to improve that time, getting it down to 100 milliseconds. That’s translated to a better customer experience and more completed purchases.”

Yang Tang, Global Director of Engineering at AB InBev

“We estimate an 80% time saving by moving from point solution vendors to the New Relic platform. The integration between the products means we no longer have to spend valuable time finding out what’s happening on the boundaries of disparate tools.”

Lukasz Ciechanowicz, Head of Technical Operations at MetaPack

AWS Competency

Leverage AWS and New Relic to Grow your Retail Business

As an APN Advanced Technology Partner with more than 40+ integrations to Amazon Web Services, New Relic helps retail businesses take advantage of the dynamic scaling and built-in security AWS offers. With AWS Competencies in Migration, Mobile, DevOps, Retail and Government specialized solution areas, New Relic boasts a record of demonstrated technical proficiency and proven customer success.

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From every day to your biggest day, New Relic helps you deliver a consistently superior digital customer experience.

Web Portal


Black Friday Is Coming: Are Your Sites and Apps Ready? 10 Ways Not to Squander Your Black Friday


Why Measuring Page Load Is The Wrong Metric

Analyst Report

451 Research - Poorly Performing App? 79% of Your Customers are Prepared to Jump Ship

Solution Sheet

Deliver the Digital Shopping Experience Your Customers Demand