Keep shoppers shopping. Keep revenue flowing.
Retail runs on uptime, conversion, and speed. The New Relic Intelligent Observability Platform connects technical performance to revenue outcomes, so your teams spend less time firefighting and more time protecting the customer experience that drives your business.
Model critical journeys, such as checkout and fulfillment, to see which technical issues impact revenue.
Identify and eliminate friction in your payment flows. Monitor page load times, payment gateway performance, and API reliability to keep customers moving toward purchase.
Understand every user interaction across web and mobile without blind spots. Catch issues in testing, monitor real experiences, and diagnose problems faster.
AI-powered anomaly detection analyzes patterns to surface problems before they impact users. Resolve issues during peak sales events proactively.
Capture every user interaction—whether swipe, tap, or click. Resolve issues faster with visual playback synced to telemetry.
Deliver flawless experiences across every channel
Monitor real user behavior on web and mobile to understand exactly how customers interact — from browse to buy
Test critical flows with synthetic checks that catch issues before customers encounter them
- Replay user sessions to see errors as they happened and connect frontend problems with backend causes
Understand and replay every customer experience
Visualize user paths from search to purchase and replay sessions to see what customers experienced
Watch visual playback of web and mobile interactions synced with backend telemetry for faster troubleshooting
Mask sensitive data with server-side controls for a privacy-first Session Replay that captures errors automatically
Scale operations with unified intelligence
- Map critical retail journeys, checkout, fulfillment, and returns, directly to revenue impact with Intelligent Workloads
- Quantify the real-time financial cost of performance degradation before it becomes a customer problem
- Automate root cause analysis to cut resolution time from hours to minutes during your highest-stakes traffic events
Stay ahead of your peak season, every season
- Detect performance anti-patterns, slow queries, degraded APIs, and checkout friction before they trigger alerts or affect conversion rates
- Replace static thresholds with dynamic alerting that adapts to traffic automatically — eliminating noise when you can least afford it
- Automate remediation for recurring incidents so your engineering team can focus on innovation
