Workiva is transforming the way people manage and report business data with a SaaS platform that seamlessly orchestrates data among diverse systems and applications for transparent, trusted reporting and compliance. Most of the company’s services and applications run in AWS, and Workiva engineers relied on a number of tools to interface with different parts of the environment. These tools included Google Stackdriver, a homegrown tool for synthetic monitoring, and a third-party tool for metrics monitoring.
The company wanted to further simplify the tool set so people could get a more complete picture across all systems. To address this need, Workiva formed a dedicated Observability Team tasked with adopting a unified observability platform and practice. The team was also looking for a way to gain more granular views of various telemetry data and monitor key performance indicators without manually building custom dashboards.