WHY THE AGENTIC PLATFORM?

Orchestrate AI agents for resilient, self-healing systems

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Automate complex tasks
Automate and remediate

Leverage the Agentic Platform to build, deploy, and manage a full spectrum of custom AI agents—from simple no-code automations to complex, code-based multi-agent systems.

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View insights right in your tools
Agentic operational context

Dynamic agents understand dependencies and relationships, not just isolated data points.

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Make more intelligent decisions
Governed autonomy

Ensure every agent action is authenticated, authorized, and observable through standardized permissions, audit trails, and RBAC.

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Fast path to remediation
Action-oriented workflows

Deliver the full value of observability insights and actions directly into IDEs, ITSM, CI/CD, and collaboration tools without context switching.

GOVERNED AUTONOMY

Build and run AI agents you can trust in production

  • Easily design, deploy, and manage AI agents in a secure, enterprise-grade runtime built for production operations
  • Move beyond brittle scripts with agents that reason through ambiguity, adapt to change, and execute multi-step workflows
  • Maintain full control with built-in governance, permissions, and auditability for every agent action
Agentic integration visual with the text "Ask New Relic to identify service issue and root cause."
agentic platform
AGENTIC OBSERVABILITY INSIGHTS

Accelerate your Agentic Workflows with MCP Server

  • Supercharge AI assistants like GitHub Copilot and ChatGPT with Embed observability insights
  • Eliminate context switching by enabling natural language access to live telemetry
  • Generate alert intelligence reports and analyze deployment impact automatically
  • Leverage RAG and GenAI workflows grounded in real-time operational data
INSIGHT IN YOUR IDE

The coding agent in GitHub Copilot + New Relic AI

  • Detect issues and regressions automatically during development
  • Surface root cause context directly in code workflows
  • Recommend fixes and validate changes before deployment
  • Reduce MTTR and failed releases without leaving the IDE
 
Chat prompt labeled "New Relic AI" which reads: "Ask New Relic which service is most likely to fail and why."
AGENTIC INCIDENT RESPONSE

Resolve incidents faster with agent-driven intelligence

  • AI agents reason across live telemetry to identify root cause and blast radius
  • Connect agents to ITSM and chat tools with New Relic MCP Server for secure, auditable workflows
  • Boost efficiency with Agents delivering automated incident summaries, actions, and insights

Agentic platform FAQs

Traditional automation relies on static rules and predefined workflows that break in complex or novel situations. The New Relic agentic platform enables AI agents that reason dynamically using live observability data, allowing them to adapt, make decisions, and take action across systems in real time.

Every agent runs within a governed environment with fine-grained permissions, role-based access control, and full audit logging. This ensures all actions are authenticated, authorized, and observable, giving teams confidence to move from passive monitoring to controlled autonomy.

The AI MCP Server acts as the orchestration layer that connects AI agents to New Relic observability data and external tools. It standardizes how agents query data and trigger actions, enabling scalable, tool-agnostic workflows without brittle custom integrations.

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