France Télévisions S.A. is the French public national television broadcaster, which operates the channels France 2, France 3, France 4, France 5, France Ô, and Franceinfo. Every day, more than half of French citizens watch the channels that make up France Télévisions. The public company is also the top media brand in France across PC, mobile, and tablet devices, with 18 million unique visitors each month, and Internet-based video consumption with more than 4.1 billion in 2016.
Guillaume Postaire is deputy chief technology officer (CTO) responsible for infrastructure and architecture at the ‘Numérique’ (digital) department of France Télévisions. The Numérique department is responsible for everything digital at France Télévisions, including their websites and mobile applications.
With an ever-increasing percentage of France Télévisions’ audience using one of its digital media products, the infrastructure and architecture team knows that they play a critical role in helping the company succeed in its digital transformation. That’s why the team needed as much data and insight as possible into software performance and customer experience. ‘We needed a way to truly understand performance and gain end-to-end visibility into our infrastructure’, says Postaire. ‘I knew from past experience that we should be using an application performance management tool.’
Demonstrating software performance and quality
Postaire convinced his team to try New Relic for monitoring performance and troubleshooting issues. ‘We tested New Relic against another tool,” says Nassim Ait Boufrad, team leader in the infrastructure group at France Télévisions Numérique department. ‘And New Relic delivered the best results.’ Today, the infrastructure and architecture team uses New Relic APM, New Relic Browser, New Relic Mobile, and New Relic Synthetics to analyse the performance of its software. Based on their success with these products, France Télévisions is adopting the entire New Relic Digital Intelligence Platform, adding New Relic Insights and New Relic Infrastructure to their subscription.
With New Relic in place, France Télévisions has real-time visibility and the in-depth data it needs to quickly pinpoint the cause of performance issues. Postaire provides an example of how New Relic helped his team respond quickly to an issue: ‘When we recently migrated our database infrastructure, it experienced a major performance degradation. With New Relic, it was easy to identify the source of the problem, which turned out to be a proxy issue. We were then able to fix the problem promptly.’