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FAQs
Yes, we offer one of the most generous free tiers in the industry so you get the same cloud-based observability used by the best software teams in the world.
Our free tier includes:
- 1 free full platform user to visualize, analyze, & troubleshoot your entire stack. Includes APM, infrastructure monitoring with Pixie, errors inbox, digital experience monitoring (browser, mobile, and synthetics), advanced logs capabilities, serverless monitoring, AIOps, and more.
- 100 GB free data ingest per month.
- Unlimited free basic users with access to data ingest, querying, dashboards, and alerts.
- Default data retention of 8 days and up.
For the New Relic One pricing model, “ingested data” refers to the data saved to New Relic by your organization after we apply various data trimming and data transformation rules. In other words, it’s not the amount of raw data sent to New Relic, but the size of the data that actually ends up being stored. Here are some notes about New Relic features and data that do not count towards ingest and billing: Basic alerting functionality doesn't count towards billing. Applied intelligence data reported from third-party services counts towards billing but internally generated data (for example, NrIncidentEvent data) does not. Golden metrics don't count towards billing. (For details about how those are defined, see our entity definitions). Usage-tracking data (for example, NrUsage, NrMTDConsumption, NrConsumption) doesn't count towards billing. Data related to organization and account administration (for example, NrIntegrationError, NrAuditEvent) doesn't count towards billing.
Unlike our competitors, we don't charge egress or data hydration. All your data is indexed and ready to SQL.
Starting at $99 per user, full platform users can monitor, debug, and improve their entire stack with access to our full platform, including APM with distributed tracing, infrastructure monitoring with Pixie, digital experience monitoring (browser, mobile, and synthetics), and more. Ideal for engineers responsible for uptime and reliability for apps and systems, or any engineer who needs advanced troubleshooting capabilities.
Starting at $49 per user, core users can access telemetry data in their IDE via the New Relic CodeStream integration, error tracking, logs, and more. Ideal for developers who want visibility into how their code performs across production and pre-production environments or who collaborate on issues with DevOps and SRE teams.
Unlimited free basic users get access to custom dashboards, unlimited queries, alerts, and instrumentation. Ideal for PMs, engineers, and executives who need shared performance dashboards or alert-status visibility.
Learn more about New Relic user types.
Customers on New Relic Pro and Enterprise editions can choose between our original data plan ($0.30/GB beyond the 100 GB free each month) and Data Plus ($0.50/GB beyond the 100 GB free each month).
The New Relic Data Plus plan is for teams of all sizes that need access to advanced data capabilities, including:
- 90-day extended retention over default levels: Instead of paying individual premiums for data indexing and retention of each data source, customers will be able to choose which data is stored longer in New Relic without increasing their monthly costs per data type.
- 3x the max query limit and 10x the max duration per query: Engineers can analyze large data volumes faster, with the ability to inspect up to one trillion data points per 30 minutes and 150 billion data points per minute, compared to 300 billion data points per 30 minutes and 50 billion data points per minute in the original data plan. In addition, New Relic Data Plus customers benefit from an increased max query duration of up to 10 minutes, versus 60 seconds in the existing data plan.
- FedRAMP and HIPAA compliance: With the New Relic Data Plus option, customers in these highly regulated sectors are eligible to request additional security configurations to help with FedRAMP and HIPAA compliance.
- Advanced logs obfuscation: Engineers can track logs obfuscation rules directly in the log management UI and create anonymized identifiers for sensitive log data such as personally identifiable information (PII), access tokens, and other private or regulated data.
- Enhanced streaming and historical-data export (coming soon): Ability to more easily export New Relic data to external destinations for historical analysis and modeling, long-term storage, and integration with other data analytics platforms.
Yes. Available for Pro and Enterprise editions, our annual pool-of-funds option provides volume discounts, predictability, and flexibility with an annual commitment pool allowing roll-overs between months, rather than a monthly commitment amount with a use-it-or-lose-it limitation or monthly overage bills.
Yes. Pay-as-you-go options are available with Standard and Pro editions.
In all pay-as-you-go options, you will only pay for your monthly usage above the applicable free tier.
For Standard pay-as-you-go, you can simply add a credit card. Please contact sales for Pro pay-as-you-go options.
It’s simple. You’re only billed for the number of provisioned full platform or core users and amount of GB ingested per month above the 100 GB provided free to each customer monthly. The original data plan is priced at $0.30/GB, while the rate for Data Plus is $0.50/GB. At any point, you can track your monthly usage amounts in the Plan and Usage UI in New Relic.
No, within our usage-based pricing, you no longer have to count hosts or CPUs. Instead, you only pay one predictable rate per GB ingested—no matter the data source or type—plus paid user seats. In addition, every account includes 100 GB/month for free.
Yes! Check out our New Relic for Startups options to help early-stage startups build and scale their next great idea, and our Observability for Good program for nonprofits.
We are deeply committed to the security of your data. We use industry-standard security technologies and comprehensive policies and controls to keep everything you rely on safe.
We enable you to make personal data requests to New Relic in accordance with data protection laws, such as General Data Protection Regulation (GDPR) in the EU and the California Consumer Privacy Act (CCPA). You may also request HIPAA and FedRAMP-compliant data encryption and security for your eligible account and services.
Yes, you can cancel anytime with the pay-as-you-go option, and you will only pay for any usage prior to cancellation. Annual pool of funds are non-cancellable annual and multi-year agreements.