Security & privacy by design
We are committed to the security of the data you rely on to make more perfect software. As part of this commitment, we use industry-standard security technologies, a comprehensive set of policies and controls, and maintain a culture of security throughout New Relic. Our goal is to give our customers confidence in the security of the data they send us.
Authenticate users with SAML single sign-on, and manage their roles and permissions to directly authorize who can access or change your data and account settings. Provision them from your company’s identity provider with Automated User Management. View audit logs to view changes to your New Relic account.
We protect the confidentiality, integrity, and availability of your data using industry standard encryption protocols such as TLS (Transport Layer Security). New Relic uses other measures, such as encryption at rest, to prevent unauthorized access, threats, or theft. Eligible customers can leverage additional security with account-level encryption.
Our Information Security team collaborates relentlessly across the entire company to ensure the appropriate security measures and internal policies are in place to protect your data and information. Learn about vulnerabilities, remediation strategies, and more in our security bulletins.
We take personal data privacy and protection seriously, following an industry-standard, privacy-by-design approach.
Respect for the individual
We collect the minimum personal data by default yet provide you with the ability to configure controls for the collection of additional information.
New Relic Personal Data Requests
We enable our customers to process personal data requests in accordance with data protection laws, such as the General Data Protection Regulation (GDPR) in the EU and the California Consumer Privacy Act (CCPA).
Security Controls for Privacy
Our Privacy team works closely with our Information Security team to implement the technical and administrative security controls necessary for privacy best practices.
Contact Security or Report an Issue
- If you’re an existing customer and have questions about Security, contact our support team or Security Team at firstname.lastname@example.org.
- If you have questions about how your Personal Data is collected, stored, shared, used, contact our Privacy team at email@example.com.
- If you have questions about compliance, reach out to firstname.lastname@example.org.
- To exercise your data rights: