Through Observability for Good, nonprofits of all sizes from around the world can gain affordable access to the New Relic One platform—and get past the “what” to uncover the “why.”


 All eligible organizations receive:

  • 5 Standard Full-Stack Observability seats

  • 1 TB/mo of data send to Telemetry Data Platform

  • Ticketed Support

  • Access to programs like pro bono expert services from our employees, hackathons, nonprofit tailored webinars, etc.  

Many global nonprofits, NGOs, .orgs and charity organizations qualify

See full eligibility requirements


Getting Started:

  1. You'll need a free New Relic account to get started. 

  2. Check out our eligibility guidelines to see if your nonprofit qualifies.

  3. Complete the 'Get Started' form on this page and you'll get an email walking you through your next steps!

  4. Finally, use your TechSoup token to upgrade your New Relic account. 

Need Help? Email us at

* For more information, or to get a TechSoup nonprofit validation token visit TechSoup Validation Services.

Sign up for the program

Thank You!

Look for an email from New Relic to the email address you provided.


Common questions

Many global nonprofit, charity and NGO organizations are eligible for Observability for Good. First, the organization must have a recognized legal status in their respective country equal to 501(c)(3) status under the United States Internal Revenue Code, with certain exceptions. In addition, all organizations must be verified by TechSoup or the local TechSoup partner. Review our eligibility guidelines here.

Observability for Good includes 5 full stack observability seats, and 1 TB of data ingest per month for free. In addition, you’ll get access to additional discounts and pro bono volunteer guidance from New Relic employees.

Please email with your RPM ID number and organization name and we would love to connect and see how we can welcome you into the program.

We’re thrilled to hear from you.  If you  need technical support, please open a ticket. If  you have a program question, please email to connect with the team.

To validate your account in Observability for Good

  1. Log in to New Relic 
  2. Go to the top right-hand corner (power button icon) menu
  3. Drop down to “support” and select “observability for good.” 
  4. You’ll be prompted to enter your token on that screen and will be automatically added to the program.

New Relic is a software system that helps you build better software. So… what does this mean? You can bring in data from any digital source so that you can understand your tech stack, systems and apps and how to improve them. We help every engineer do their best work at every single stage of the software development lifecycle.

New Relic instruments your application at a code level through the use of one of our many language agents. New Relic is by technical definition a “Software as a Service” that brings all of your data together across your technology stack, allowing you to analyze your data and fix any problems in your infrastructure.

New Relic gives you the ability to go back in time to figure out what happened when things go wrong with your web applications. To dig deep into your data logs. To visualize your data in insightful new ways. New Relic automatically uses agents to gather metrics from your applications and send them to New Relic so you can monitor your application via dashboards.

New Relic is an ultimate software engineering system, but you don’t have to be a technical superstar to use New Relic. New Relic is easy to use to explore all of your web systems overall performance checks. New Relic offers pre-built dashboards, already configured data visualizations and tooling perfect for pulling together reports in a snap for Technical PMs, Technical Account Managers, Help Desk support staff, Product Manager or Operations Managers.

New Relic is also a powerful data analytics tool, that allows you to explore and visualize your mobile apps, servers and browser’s data patterns, errors and problems to discover truly unique data insights.

  1. Real-Time Monitoring
  2. Manage Complex Systems
  3. Improve Client-Side Experiences
  4. Build and Run Better Software
  5. Eliminate Data Silos
  6. Add End-to-End Visibility
  7. Improve Cross-Team Collaboration
  8. Perpetual Free Tier
  9. Full Context in One Place
  10. Mobile App Monitoring