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Helping orgs like yours.

The New Relic Observability for Good program empowers eligible nonprofits, NGOs, and charities with comprehensive visibility and insights to help them grow, thrive, and provide an outstanding experience to their members, donors, and beneficiaries in a data-driven world.

Why Observability for Good?

  • To find, troubleshoot, and fix problems quickly using data, not opinions. 
  • To improve your entire stack with one best-in-class monitoring platform. 
  • To streamline and simplify your team’s work. 
  • To focus on what matters most—driving your organization's mission!

How can I join?

Create a free account

Create a free account.

You’ll need a New Relic account to get started.

Create your account now for free!

Once you've successfully verified your nonprofit through our partner in Step 2, we'll add the Observability for Good benefits onto your account.

Check eligibility

Verify your nonprofit.

New Relic has partnered with Percent, a global verification and compliance provider, to validate your organization’s eligibility for our program. Upon clicking the “Sign Up” button, your information will be shared with Percent who will then verify your organization’s eligibility. Percent will process your information in accordance with  their Privacy Policy.


  1. You'll need a free New Relic account to get started. 
  2. Check out our eligibility guidelines to see if your nonprofit qualifies.
  3. Click Sign Up on this page. 
  4. You’ll be directed to our validation partner, Percent, who will facilitate the validation process with you.
  5. Once verified, your nonprofit benefits will be added onto your New Relic account. This process may take up to three business days.

We also partner with TechSoup Validation Services. Once you have your New Relic account, you can enter a TechSoup validation token directly into the New Relic user interface.

Need help? Have questions? Email us at o4ginfo@newrelic.com.


Many global nonprofit, charity, and NGO organizations are eligible for the New Relic Observability for Good program. First, the organization must have a recognized legal status in their respective country equal to 501(c)(3) status under the United States Internal Revenue Code, with certain exceptions. Second, all organizations must be verified by one of our validation partners: Percent, TechSoup, or the local TechSoup partner. Review our eligibility guidelines here.


All eligible organizations receive:

  • 5 standard full-stack observability seats
  • 1 TB/month of data ingest to New Relic platform
  • Ticketed support
  • Access to NewRelic.org programs like pro bono expert services from our employees, hackathons, nonprofit-tailored webinars, etc.  

Many global nonprofits, NGOs, .orgs, and charity organizations qualify.

See full eligibility requirements.

Please email o4ginfo@newrelic.com with your Account ID number and organization name. We’d love to connect and see how we can welcome you to the program.

We’re thrilled to hear from you. If you need technical support, please open a ticket. If you have a question about the O4G program, please email o4ginfo@newrelic.com to connect with us.

To validate your account in Observability for Good,

  1. Log in to New Relic. 
  2. Navigate to the user menu in the lower-left corner.
  3. Select Help, Resources, then Observability for Good.
  4. You’ll be prompted to enter your validation token in the user interface. If found to be eligible, you’ll be automatically added to the program. For any issues, please contact us at o4ginfo@newrelic.com so we can help!

New Relic is a platform that helps you build better software. So, what does that mean? You can bring in data from any digital source so that you can understand your tech stack, systems, and applications and know how to improve them. We help every engineer do their best work at every single stage of the software development lifecycle.

New Relic instruments your application at a code level through the use of one of our many language agents. New Relic is by technical definition a software as a service (SaaS) that brings all of your data together across your technology stack, allowing you to analyze your data and fix any problems in your infrastructure.

New Relic gives you the ability to go back in time to figure out what happened when things go wrong with your web applications. To dig deep into your data logs. To visualize your data in insightful new ways. New Relic automatically uses agents to gather metrics from your applications and send them to New Relic so you can monitor your application via dashboards.

New Relic is an ultimate software engineering system, but you don’t have to be a technical superstar to use New Relic. New Relic is easy to use to explore all of your web system’s overall performance checks. New Relic offers pre-built dashboards, already configured data visualizations, and tooling perfect for pulling together reports in a snap for technical PMs, technical account managers, help desk support staff, product managers, and operations managers.

New Relic is also a powerful data analytics tool that allows you to explore and visualize your mobile apps’, servers’ and browser’s data patterns, errors, and problems to discover truly unique data insights.

  1. Real-time monitoring
  2. Manage complex systems
  3. Improve client-side experiences
  4. Build and run better software
  5. Eliminate data silos
  6. Add end-to-end visibility
  7. Improve cross-team collaboration
  8. Perpetual free tier
  9. Full context in one place
  10. Mobile app monitoring

Get started with New Relic in just a few short steps:

  1. Sign up for a New Relic Observability for Good (O4G) account.
  2. Install the language agent for your app: C, Go, Java, .Net, Node.js, PHP, Python, or Ruby.

New Relic thinks about observability as a way to monitor your entire stack in a snap. Respond faster, optimize better, and build more perfect software. Observability with New Relic allows you to understand the why and how to monitor your entire stack on a single platform and be equipped with data-driven insights to act on.

Yes, we maintain open source projects and open source standards. We believe in open standards, open instrumentation, and open collaboration.

We support the Pixie open source observability tool for Kubernetes applications. 


We support OpenTelemetry, which provides portable telemetry as a built-in feature of cloud-native software.


We support W3C Distributed Tracing Working Group, which defines common standards for propagating traces and context between tracing tools.


We support Adopt OpenJDK, the community and code behind the Build Farm that produces high quality, free OpenJDK (Java) binaries.



Through our Observability for Good program, nonprofits of all sizes from around the world can gain affordable access to the New Relic platform. All eligible organizations receive:

  • 5 standard full-stack observability seats
  • 1 TB/month of data send to our platform
  • Ticketed support
  • Access to NewRelic.org programs like pro bono expert services from our employees, hackathons, nonprofit tailored webinars, etc.  

Many global nonprofits, NGOs, .orgs, and charity organizations qualify.

See full eligibility requirements

As an eligible not-for-profit customer, we offer you some serious product discounts and technical help. Sign up here: https://newrelic.com/social-impact/signup

New Relic is committed to measuring our environmental, social, and governance impact. Read our 2022 ESG report: https://newrelic.com/blog/nerd-life/esg-report-2022

Yes! We offer two pro bono program cycles, twice a year, once in the spring and again in the fall. We help support you on your journey with the New Relic platform by providing technical assistance with pro bono support from our superstar employees for a two-week project of your choice! You can apply for support twice a year. 

We’ll pair you with a team of employees to help with your New Relic technical challenges. All (100%!) of nonprofits who have already participated say that they would recommend the program to others. For participating nonprofits, comfort-level using New Relic increased by as much as 50% in just two weeks. It’s free. We believe that the program is a key part of our commitment to give back and support you.

Sign up here: https://newrelic.com/about/pro-bono-signup

We've redesigned the New Relic UI to make it simpler, faster, and more convenient so you can focus on the data that matters most.

Pro bono program:

  • A team of New Relic employees provides technical support and enablement service. The two-week program is held in the spring and fall. 
  • Sign up here.

Office hours program:

  • Schedule a one-to-one session with a technical impact manager to work towards your goals with the New Relic observability platform.
  • Sign up here.

Support portal:

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Ready to get started?

Sign up for your free New Relic account today.