Session Replay

Name: New Relic Observability Platform
Brand: New Relic

See what your users see, wherever they see it. Auto-detect every hurdle before it becomes a headache—and build the ultimate user experience on web and mobile.

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Person with mouse and keyboard interacting with session replay on the New Relic Intelligent Observability Platform.

Check out New Relic session replay in action:

WHAT IS SESSION REPLAY?

Insight from every click, tap, scroll, and swipe

Fix mobile bugs faster

Debug with mobile replays synced to full end-user session telemetry.

Shared backend UI experience

Navigate web and mobile replay sessions the same way to get results fast.

Identify customer pain points

Stop searching and jump straight to the moments of friction with user playbacks.

Safeguard user privacy

User data and PII are secure and anonymous with privacy controls out of the box.

Understand your customers wherever they are

Easily toggle formats with a shared UI experience across web and mobile
Track every device and touchpoint for seamless journeys from desktop to in-app checkout
Access detailed stack traces to pinpoint the exact code responsible for performance issues
Boost conversion rates using synced session data to eliminate friction in real time

Privacy by design, security by default

Protect user privacy with default PII blocking, custom masking, and server-side config updates
Guard sensitive data by fine-tuning access to replayed sessions
Maintain confidentiality of all captured sessions through encryption and secure protocols

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Dynamic user journeys meet engineering simplicity

Enable session replay for web or mobile with a few clicks on the New Relic platform—that’s it
Connect user behavior to full-stack telemetry for complete context in a single view
Engineers, product managers, UX designers, SREs—session replay takes anyone to the insight they need

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