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Fireside Chat: How to Set SLOs, SLAs and SLIs in the Real World


Effectively applying Service Level Objectives (SLOs), Service Level Agreements (SLAs) and Service Level Indicators (SLIs) in the context of real-world complex modern software architecture can be challenging. With today’s fast-paced software processes enabling DevOps teams to deliver faster, it’s more important than ever to be able to measure success. Setting SLOs, SLAs and SLIs is key.

Watch this fireside chat with Javier Ramos, Principal Site Reliability Engineer at Elsevier, to learn about:

  • When to set SLOs, SLAs and SLIs 

  • Establishing baselines for and iterating on SLOs

  • How to manage SLO tooling

  • Tips for improving reliability.

Watch now to learn more about how effectively setting SLOs, SLAs and SLIs can help you to get as close as possible to 99.999% reliability. 


Javier Ramos, Principal Site Reliability Engineer at Elsevier

Idir Ouhab Meskine, Solutions Consultant, New Relic