In the beginning, Hamburg, Germany-based Mondia Media distributed handsets in conjunction with Internet contracts under the name “handy.de”. That was back in 1999. Fast-forward more than 15 years, and the Mondia Media of today is a leader in the global B2B digital entertainment market with services in more than 100 countries and outposts in Dubai, Johannesburg, Madrid, Rome, and São Paulo. With customers ranging from major telecom operators and hardware manufacturers to media companies and broadcasters, Mondia Media manages, distributes, and bills its wide-ranging portfolio of entertainment content from a single backend platform—worldwide to any device.
Obtaining a single—actionable—view of platform performance
The name of that platform is Mondia Entertainment Universe, and through it Mondia Media’s customers have unlocked more than 350 million Euros in revenue. Without the platform, the company would be hard-pressed to deliver on its two-pronged goal of ensuring the commercial success of its business partners and the best possible user experience for consumers. With it, Mondia Media has a fully convergent all-in-one solution that has enabled it to deploy new services quickly and keep its clients ahead of their markets.
That platform, however, is only as good as the performance of the content and services delivered over it, and Mondia Media has long depended on cutting-edge technology to ensure that it’s able to meet service-level agreements (SLAs) and respond quickly to customer requests. Over the years, that has meant acquiring a variety of monitoring tools as the environment evolved. Thomas Langer, head of R&D at Mondia Media, explains the situation as follows: “At Mondia Media, we have SLAs that dictate response times, performance, memory utilization, and more—making it essential for us to be able to measure this data. In the past, however, we collected most of this information from a variety of access logs. Although we could see how much time a single request was taking, we couldn’t dig down into the details. Most of the time, the data was simply not there at the spots where you needed it to analyze performance.”
For Thorsten Lüdtke, vice president of IT operations and IT service management at Mondia Media, the equation was simple: “We were wasting an unbelievable amount of time on problem analysis because we couldn’t identify where problems were originating. We had too many data sources. We wanted everything aggregated into a single solution, so we could react quickly and provide a significantly better user experience.”