Basecone, an innovative accounting SaaS provider and part of Wolters Kluwer Tax and Accounting, a world leader in tax and accounting services, is transforming how European entrepreneurs and their accountants process financial documents. The Netherlands-based company provides smart processing of paper, digital and electronic documents and matching, approval and booking of invoices and other financial documents. Today, the digital service is used by more than 100,000 companies connected to 1,800-plus accounting firms in the Netherlands, Belgium, Germany and the United Kingdom.
An ambitious business strategy is driving the new technology choices being made by Basecone CTO Lorenzo Moretti. His company is seeing rapid growth in its current markets and plans to expand into new countries. Keeping pace with such demand depends on how the cloud infrastructure and applications are managed and evolved successfully.
‘Our first step, a long time ago, was lifting and shifting our on premise platform into the AWS public cloud’, Moretti explains. ‘This gave us far more agility and speed when bringing on new infrastructure. But in terms of real cost-savings and scalability and availability, there's almost no change. You still need to patch your machines, ensure security and build and scale your own machines. That’s why we looked to move to serverless computing to radically change our costs, not just in terms of the AWS bill, but also operational costs.
‘Going serverless will give us the robust and highly available implementation of our service that can scale out automatically. This is key, because in growing the number of customers, we can’t as a business significantly increase the number of operations engineers we have.’
Full observability vital to service delivery
Basecone is using New Relic to help map and navigate its journey towards greater use of serverless computing. It helps that the platform is already key to how Basecone monitors its application performance.
As Moretti’s colleague, Carlos Teixeira, chapter lead operations at Basecone, explains ‘We chose New Relic for those small-but-important things, like how it correlated information between our application and infrastructure and then could easily find the root cause of a problem. The very active community of New Relic users was also really important to us in helping us get started.’
On a day-to-day basis, New Relic supports the operations team as they observe the performance of the digital service and applications in production.
‘New Relic is our main source of truth for how our application is performing in the AWS public cloud’, Teixeira adds. ‘It is allowing us to see everything that’s happening. We can root cause analyse any possible issue that might be occurring, or even act preemptively by observing trends. If we can fix something before it happens, that's a lot of time won.’