Summary, tips, and outcomes to expect

Data, team, and tool fragmentation are challenging but observability benefits are clear.

Data, tools, and teams are fragmented

Technology professionals today deal with a complex patchwork of data and tools to monitor and keep their tech portfolios up, running, and secure. We see that the current state of observability is frequently multi-tool and still involves engineers in significant amounts of manual effort and coordination between several systems and streams of data. For most organizations, the current state of observability:

  • Is largely multi-tool
  • Is not covering the full tech stack 
  • Involves significant coordination and complexity between data streams and systems
  • Requires manual effort and incident tickets to detect problems
  • Has outage frequency, MTTD, and MTTR performance that could be improved

Respondents clearly seem to long for the simplicity of a single tool that does more to free them to pursue higher-value initiatives. Survey results show strong interest in a seamless, integrated future.

Organizations need to tackle fragmentation—of data, tools, and teams—that slows everyone down. Such fragmentation causes a host of downstream challenges, including suboptimal customer experiences, spiraling IT costs, engineer time wasted on toilsome/reactive tasks, inefficient allocation of resources, increasing competitive threats, and security vulnerabilities, among others.

We believe that they can achieve the best digital customer experience by consolidating disparate systems, tools, and information sources into a single observability platform. Maintaining the consistency, availability, and security of digital experiences is the key to success.

Observability improves service-level metrics

Prioritizing/achieving full-stack observability can help:

  • Reduce outage frequency
  • Improve detection time of outages (MTTD)
  • Improve resolution time of outages (MTTR)

Prioritizing/achieving observability results in fewer outages and faster MTTD and MTTR

Organizations are investing in observability

Despite many survey respondents citing a lack of understanding of the benefits of observability as a primary challenge to prioritizing/achieving it, the results taken as a whole indicate that they do see bottom-line benefits. Respondents are investing in their observability practices and want more, better, simpler observability. Organizations have bold expectations to ramp up observability capabilities and budgets sharply in the next three years, indicating a more mature and full-stack state of observability in the near future.

The potential of an all-in-one observability platform for every engineer at every stage of the software lifecycle is becoming increasingly clear. We’re right on the cusp of transformation in this area—an inflection point where organizations make the jump into deliberate, unified observability practices with less complexity and more ways to make work easier. In a few years, most organizations may look back and wonder how they managed to make do without full-stack observability.

Tips to attain the ideal state of observability

Based on the survey results, we believe the ideal state of observability is one where organizations monitor the entire tech stack in all stages of the SDLC, employ mature observability practice characteristics, and have unified telemetry data and a unified dashboard or visualization of that data—ideally in a single, consolidated platform. So, how can organizations get to the ideal state of observability? They can start by addressing the challenges that often prevent it.

Challenges and solutions for attaining the ideal state of observability

Outcomes to expect

Once organizations have attained this ideal state of observability, the data shows that they see many positive outcomes.

Improved uptime, performance, and reliability
  • Mitigates service disruptions and business risk
  • Improves service-level metrics
  • Improves customer experience
Cross-team collaboration
  • Improves collaboration across teams when making decisions related to the software stack (DevOps, DevSecOps)
  • Provides feedback for all SDLC stages
Business and revenue growth
  • Improves revenue retention by deepening understanding of customer behaviors
  • Creates new revenue-generating use cases
Happy developers and engineers
  • Shifts developer and engineer time from incident response (reactive) towards higher-value work (proactive)
  • Improves skillset/hireability
  • Makes job easier
  • Improves work/life balance
  • Increases innovation
Operational efficiency
  • Includes telemetry data with business context to quantify the business impact of events and incidents
  • Enables less guesswork when managing complicated and distributed tech stacks
  • Increases productivity (developers and engineers find and resolve issues faster)
  • Enables time prioritization
  • Helps fill in the gaps, confirm assumptions, and overcome assumptions and opinions

Ready to learn more about observability?

As a leader in observability, New Relic empowers engineers with a data-driven approach to planning, building, deploying, and running great software. New Relic delivers the only unified data platform with all telemetry—metrics, events, logs, and traces—paired with powerful full-stack analysis tools to help engineers do their best work with data, not opinion.

Delivered through the industry’s first usage-based pricing that’s intuitive and predictable, New Relic gives engineers more value for their money by helping improve planning cycle times, change failure rates, release frequency, and MTTR. This helps the world’s leading brands and hyper-growth startups to improve uptime, reliability, and operational efficiency and deliver exceptional customer experiences that fuel innovation and growth.

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