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Victor spent the first 14 years of his career writing software for various organizations before moving into project management and leadership roles where he could work more closely with end-users and customers. His experience in enterprise software development, implementation consulting, and post-sales support help him to understand the challenges of running complex systems. At New Relic, Victor is the product manager responsible for Distributed Tracing, a feature that helps customers understand and troubleshoot distributed systems. Victor lives and works in Portland, Oregon, where he enjoys cycling, hiking, soccer, basketball, and adventuring with his family in the Pacific Northwest.