NRU
Offering a flexible-learning approach to developing a deeper understanding of our products, New Relic University lets both teams and individuals choose self-service courses, webinars, and/or instructor-led classes. We recommend you start with the following webinars:
Documentation
Our comprehensive documentation provides instruction for all New Relic products. Docs are just as useful for New Relic novices as they are for long-time New Relic users who want to learn how to use the latest features.
Online Technical Community
Whether you’re looking for what’s new, troubleshooting tips, the latest and greatest product information, or helpful user-generated content, the New Relic Explorers Hub is for you. Check out our Onboarding Videos, Level Ups, Tech Talks, and Coffee Chats.
Global Technical Support
If you need help, we suggest you visit our Documentation and/or Online Technical Community first, as many questions and issues are already documented. If you cannot find your answer there, your next step is to visit our support center where you will find an overview of the most frequently viewed topics. Paid subscribers can submit a support ticket, which will be addressed by our 24X7 “follow-the-sun” support team within the time frame specified for your support level.
Product Updates and Newsletter
Each quarter, we publish our What's New, a summary of our latest software features and updates. New Relic’s monthly product newsletter will keep you current on releases, fresh content, upcoming events, and more. To receive these emails, make sure you are subscribed to New Relic emails.
Extra assistance with your New Relic account
FutureStack and Other Events
FutureStack is New Relic’s global series of live events that bring together the innovative professionals who are responsible for building and running modern digital businesses.
DevOps and operations teams, developers and solutions architects, business leaders and enterprise executives will all find valuable new perspectives from industry thought-leaders, real-world success stories, trainings to boost their New Relic product skills, and networking opportunities with hundreds of peers.
Expert Services
Many customers have demands on their time, skills, and resources. Our Expert Services team is here to help you close that gap should you need help.
Whether it is assistance with migration, installation, customized training for your team, auditing your use of New Relic, building dashboards, developing scripts, or other needs, our team has the deep technical and business expertise to help you move quickly for value and results.
Premium Support
Companies with hundreds of New Relic users should consider our Premium Support offering. Along with our highest-level support SLAs and additional communication channels, Premium Support includes a Customer Success Manager (CSM) to guide your strategic initiatives and adoption across your teams.
It also includes a Key Account Manager (KAM), your direct contact and advocate to manage product support issues and escalations.