Product managers at New Relic use the New Relic platform for aggregated analytics to support customer adoption and satisfaction. The NRDB, which lies at the foundation of New Relic, supports a variety of data structures for all data (logs, events, metrics, traces and more), allowing product managers to better understand customer adoption, spikes, and drops in an aggregated fashion. This allows New Relic product managers to get critical insight into business analytics to better serve and deliver the services our customers use. This includes understanding trends in the adoption of new features to better identify product-led growth (PLG) opportunities.

Product managers actively rely on the New Relic observability platform daily to track the health and impact of feature releases. Many product managers create dashboards to track holistic adoption of new features and identify important functionality based on that adoption. They can use custom events to track trends in funnels of known user journeys, providing holistic insight into product adoption. The flexibility of NRQL makes it an ideal tool for this purpose, providing product managers with real-time insights into overall product adoption. This enables them to quickly analyze performance, iterate effectively, and optimize the platform to drive maximum adoption.

Using New Relic internally for product management offers several benefits:

• Faster Feedback Loop: It provides real-time feedback, reducing the need to wait for customer interviews to gain insights.
• Better Quality Product Development: The ability to quickly understand trends in customer adoption leads to improved product quality.
• Optimized Pricing: With key visibility into cloud-resource usage, product managers are empowered to give better prices to New Relic customers.