Like many companies these days, Share Now are using metrics, events, logs, and traces to help make decisions and improve its business. This is because with multi-cloud, Kubernetes clusters, customer-facing and backend application environments, and huge volumes of operational data, it’s no longer enough to monitor a bag of metrics from a disconnected set of tools.
With New Relic, Share Now can leverage a single platform to see how all their applications, underlying services, and systems relate. As a result, dependencies across organisational boundaries are easy to observe, and troubleshooting becomes a breeze—pinpointing not just the problem itself but also the underlying issue.
Delivering real-time data analysis
This is critical for a company like Share Now, which process a new rental every second, making real-time data analysis absolutely essential. Says Bak-Mikkelsen, ‘It's important to follow our customers with their smartphones and their need for transportation, so that we can make sure we have vehicles where they’re needed when they’re needed. While our initial use of New Relic was for traditional Web traffic and Web application monitoring, we’re now using it to monitor our telematics, our vehicle connectivity, our footprint in the GSM network, and more. We use it everywhere that we have data in text or number format that we can analyse.’
Obviously, this would not be possible if New Relic were not easy enough to use that just about anyone in the company—not just the technology teams—could access the data it provides.
‘When we are scaling systems or introducing new services, we use New Relic for both quality assurance and to satisfy our curiosity about how the systems or services are performing,’ says Bak-Mikkelsen. ‘But that’s just the beginning. Oftentimes, departments have dashboards running in the background on monitors, reloading automatically, just to follow development. In these instances, New Relic is almost like a stock market ticker.’
Providing company-wide insights
Because users in teams ranging from business intelligence to accounting can easily create New Relic dashboards to collect and analyse relevant data, Share Now stakeholders are obtaining knowledge that they could previously only dream about, according to Bak-Mikkelsen.
‘With New Relic, all we have to do is support the platform to make sure it’s running,’ says Bak-Mikkelsen. ‘This is the strongest and most significant paradigm shift from traditional reporting and analysis tools: While those tools can do the job, they’re static rather than active. Using New Relic is like moving from an acoustic guitar to an electric guitar.’