New Relic, Inc., the software analytics company, announced today that Dennis Reno has joined the company as vice president of customer success. Dennis will report to President and Chief Operating Officer Chris Cook and will be responsible for overseeing the customer relationship with New Relic.
Dennis joins New Relic with more than 30 years experience in customer service excellence and technical support delivery. Prior to joining New Relic, he was the vice president of global customer service at Oracle, responsible for customer satisfaction, gathering customer feedback and input for changes, enhancements, functionality and ease of use for the My Oracle Support customer portal. Prior to Oracle, Reno was senior vice president of worldwide services and support at BEA Systems, Inc., until Oracle’s acquisition of BEA in April of 2008. Dennis has also led customer service and technical support organizations at companies including AT&T, Continental Airlines, Microsoft, Plumtree Software and Yahoo.
“I was floored to learn that New Relic manages more than 118 billion metrics each day across 2 million applications. It is extremely impressive that they manage that amount of data and have remained a nimble organization that is readily accessible to each and every one of their customers,” said Reno. “It is an exciting time to join New Relic as the company’s growth reflects the success of their customers in building web and mobile businesses.”
"Dennis Reno has spent his entire career committed to the voice of the customer," said Cook. "His executive leadership, support and collaboration expertise will help assure that New Relic customer programs are resilient and responsive as the company continues through its high growth. We are pleased to have a customer advocate at the highest levels of leadership at New Relic.”