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New Relic Expert Services

Schedule B: Solution Offering Terms: Tool Consolidation- Infrastructure


The following tasks are included as part of this New Relic Tools Consolidation Infrastructure Package:

a)    Environment Assessment Report

A New Relic Solution Architect will work with the Customer to provide an environment assessment report that includes details on servers or instances on which New Relic Infrastructure Agents will be installed. The report may also outline key migration use cases, list KPIs identified (after discussion with Customer), and a tools consolidation project plan.

b)    Implementation Assistance

New Relic will assist Customer with the following implementation activities as applicable to and at Customer’s direction:

  1.     Assist Customer with the creation of up to two (2) automation scripts to support the automated deployment of agents (as applicable);
  2.     Assist Customer to automate distribution of up to 1000 New Relic Infrastructure Agents (as applicable); and
  3.     Assist Customer to identify key New Relic Infrastructure integrations (“Infrastructure Integration”) to address monitoring gapsto address monitoring gaps.

Development of up to two (2) Infrastructure Integrations (to be scoped in a subsequently prepared project plan) that are designed to leverage New Relic Infrastructure, which may include scoping, requirement gathering, development, testing and deployment of the Infrastructure Integrations. New Relic will provide Customer with support for the Infrastructure Integrations for the earlier of: (a) a one (1) year period from the date of deployment; provided, that a paid Commitment Term for the New Relic Products is currently in effect; or (b) any termination of a paid Commitment Term for the New Relic Products.