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New Relic Expert Services

Schedule A: Solution Offering Terms: Tool Consolidation- Synthetics

NEW RELIC SOFTWARE ANALYTICS – TOOLS CONSOLIDATION - SYNTHETICS

The following tasks are included as part of this New Relic Tools Consolidation Synthetics Package:

a)    Script Creation or Migration for Synthetics

New Relic will assist Customer to create or migrate up to forty (40) scripts, with a maximum of five (5) steps each, for use with New Relic Synthetics or in migrating Customer scripts from Customer’s existing synthetics provider to New Relic Synthetics, as applicable. New Relic will assist the Customer to: define scope, create, and test the scripts. The requirements and specifications associated with such Expert Services shall be detailed in a subsequently prepared scope of work or project plan.

b)    Dashboard Assistance

Based upon the assistance provided by New Relic in task (a) above, New Relic will assist Customer to build up to three (3) custom dashboards, with up to six (6) widgets per dashboard, that are designed for Customer’s use with the New Relic Insights.

c)    Training and Best Practices

New Relic will provide Customer with up to four (4) hours of training and best practices designed to enable the Customer’s users to retain the benefits obtained from this package and to optimize its transition to or use of New Relic Synthetics.

d)    Private Minion Deployment

New Relic will assist Customer with the installation and configuration of one (1) private minion on supported platforms.

The following apply to this Package:

        i.        Utilization. If Customer does not fully utilize, request or receive the tasks included in this package, any remaining portion will be forfeited at the end of the earlier of: (i) the period set forth in the Order, or (ii) the one-year anniversary date of the applicable Order, and no refund will be provided to Customer.

        ii.       Scheduling. Unless otherwise agreed in writing, (a) the tasks specified in this package will be delivered during the period as set forth in the Order, and (b) all dates and timescales for delivery or completion of any tasks are estimates only.  New Relic will use all reasonable endeavours to adhere to any dates or timescales agreed with the Customer, but will not be liable in any manner for failure to complete any work by any date or any timescale specified. Unless otherwise agreed in the Order, Customer must schedule the performance of any on-site tasks for a minimum period of two (2) days. If applicable to an Order, Customer must schedule use of the package(s) at least three (3) months prior to such Order’s renewal or expiration date, otherwise, Customer risks not being able to schedule New Relic resources for such tasks. After such period, New Relic resources will be allocated on an as-available basis. If New Relic determines, in its sole discretion, that there is not enough time or resources available to complete such tasks prior to the renewal or expiration date of the Order, New Relic will have no liability to Customer.

        iii.      Support.  This package includes support for the solution offering provided pursuant to this schedule (if applicable) at no additional charge; such support will lapse at the earlier of: (A) one (1) year from the end date of the solution offering engagement, or (B) the date that Customer no longer has a paid subscription term to New Relic’s products. This support consists solely of maintenance (e.g. bug fixes) for the solution offering, in the form of such solution offering as provided by New Relic.  Any requests for enhancement or modifications related to such solution offering shall be subject to a separate paid engagement.