New Relic Named a Leader in the IDC MarketScape: European Observability Market 2025

As EMEA Field CTO at New Relic, I'm thrilled to share some exciting news that underscores our commitment to empowering digital businesses across Europe. The recently released IDC MarketScape: European Observability Market 2025 Vendor Assessment (doc # EUR152033324 , March 2025) has positioned New Relic as a Leader in this critical space. We believe this recognition validates our ongoing efforts to provide a unified and programmable observability platform that delivers tangible business outcomes for our customers.

In today's dynamic digital landscape, characterized by increasing complexities, vulnerabilities, and interdependencies, observability has become the most strategic IT layer for enterprises. The IDC MarketScape's research notes, “Observability is imperative for digital business operations. Picture this: a medium-sized $5B turnover company can face losses of $2M per hour of downtime, according to IDC's end-user research.” Smooth digital operations are no longer a luxury but a fundamental necessity for business continuity.

At New Relic, we understand these challenges, particularly the unique nuances of the European market, including the complex regulatory landscape, the prevalence of hybrid cloud environments, skills shortages, and budget considerations. Our Intelligent Observability Platform is specifically designed to help IT and business leaders navigate these complexities and achieve crucial business outcomes such as digital resilience, uptime, enhanced user experience, improved IT efficiency, robust compliance, and accelerated innovation.

The IDC MarketScape report highlights several key strengths that contribute to New Relic's leadership position:

“New Relic's key strength and differentiator is the platform's extensibility, enabling customers to customize their observability to meet their specific business needs. While it comes with pre-integration with key technologies, the programmability allows customers to build their own observability apps on top of the platform, tailored to their unique needs. These include visualizations, click paths, and integrations. The unified data platform and rich visualizations enable organizations to have a 360-degree view of their full stack.

In conversations with IDC, users cite tangible business outcomes such as faster issue resolution through full-stack APM, purpose-built solutions for AI needs, user-friendly interfaces, proactive issue detection, and continuous innovation. The platform's capabilities encompass end-to-end visibility, response quality assurance, model cost optimization, and data security compliance — all core European customer needs.

The AI-powered intelligent observability and DEM is valuable for business users to identify friction points, be proactive in resolving front-end issues, and improve digital user experience.

From a strategy perspective, New Relic is one of the early movers into AI workload observability. Most observability vendors embrace AI to make their platforms intelligent and automated, but New Relic is among the few that are developing features to monitor dynamic and complex AI environments, including LLMs, AI application efficiency, model drifts, or hallucinations.

New Relic stands out for its innovative approach to AI observability, particularly with its New Relic AI Monitoring (AIM) platform that addresses the unique challenges of AI workloads. Launched in 2023, AIM offers comprehensive monitoring and optimization for AI applications, ensuring compliance with the EU AI Act.

Ease of configuration, customer support, dashboard capabilities, AI plug-ins, EMEA tech support improvements, and rising customer satisfaction all indicate its strategic place in the European observability market.”

We believe the IDC MarketScape report's findings align with the experiences of our customers who are leveraging the New Relic platform to achieve significant results, including an 88% reduction in unplanned downtime. By providing a unified source of truth and embedding GenAI for personalized insights, we empower teams to predict and prevent issues, ensure seamless cloud-native application function, and free up engineering resources for strategic initiatives.

I'm particularly proud of the IDC MarketScape report's recognition of our platform's extensibility and programmability as a key strength. This is an area where my team of Solutions Architects bring exceptional value. Possessing extensive knowledge and hands-on experience, my team actively collaborates with many of our large EMEA customers, leveraging the platform's open nature to build custom observability applications, develop tailored visualizations, and create bespoke integrations. This close partnership is crucial in empowering these organizations to maximize the return on their observability investments and achieve significant, tangible business outcomes aligned with their unique needs.

For CXOs and CXO-1 leaders, we believe this IDC MarketScape recognition underscores that New Relic is a trusted partner capable of addressing your most pressing business priorities:

• Enhancing Digital Resilience and Uptime: Minimize downtime and ensure business continuity in an increasingly complex environment.
• Improving Digital Customer Experience: Proactively identify and resolve friction points to drive customer satisfaction and loyalty.
• Optimizing IT Efficiency and Reducing Costs: Leverage AI and automation to streamline operations, reduce MTTR, and gain visibility into cloud costs and resource utilization.
• Strengthening Cybersecurity Posture: Gain comprehensive visibility to identify and prioritize security resolutions based on exposure and business criticality.
• Accelerating Innovation: Empower development teams with full-stack observability and insights to improve software quality, resilience, and delivery efficiency.
• Navigating European Regulatory Landscape: Our focus on data management flexibility and AI governance helps you meet compliance requirements.

At New Relic, we are dedicated to continuous innovation and partnering with you to unlock new opportunities for business growth and innovation alongside proactive resilience. We invite you to connect with our team to discuss your specific needs and explore how our platform can help you achieve your strategic objectives in the era of digital business.

Let's build a more resilient and innovative digital future together.