We are excited to announce that New Relic has been positioned in the Leaders category in the IDC MarketScape: Worldwide AIOps 2026 Vendor Assessment (Doc #US54116226, March 2026) report. This recognition follows a rigorous evaluation of our capabilities and strategies that we believe highlights our commitment to delivering an intelligent observability platform that functions as a true operational decision environment that ties telemetry to business outcomes.
“ We believe this recognition from the IDC MarketScape as a Leader is a testament to the steadfast innovation of our team and our commitment to providing the flexibility our customers need, from agentic AI and transparent licensing to our foundational support for open standards. We strive to set the standard in the AI era by delivering intelligent observability and AIOps while simultaneously embedding AI-guided remediation and intelligent workflows directly into our platform. This empowers organizations to move beyond basic signal aggregation to deliver true business impact.”
- Brian Emereson, CPO, New Relic
Why New Relic is a Leader in AIOps
The IDC MarketScape defines AIOps platforms as collaborative workspaces that allow enterprises to identify key outcomes, prioritize them, and use agentic AI to propose prescriptive guidance.
According to the report, "New Relic delivers an intelligent observability platform positioned as an operational decision environment that helps teams define SLO-driven outcomes, balance reliability and cost, and operationalize AI-guided remediation across hybrid estates".
The IDC MarketScape noted several specific strengths that differentiate New Relic in the market:
- Outcome-Centric Decision Operations: "New Relic supports outcome-centric decision operations that differentiate prescriptive platforms from basic signal aggregation".
- Business Journey Modeling: "Pathpoint business journey modeling links technical performance to revenue and transaction costs, highlighting trade-offs between reliability and unit economics for cross-functional prioritization".
- Predictive Capabilities: "Predictions forecast resource exhaustion and SLO breaches, allowing teams to anticipate the consequences of scaling or configuration changes".
- Agentic AI and Remediation: "New Relic AI uses large language models with retrieval-augmented generation across knowledge graphs and incident histories to deliver plain language explanations and decision pathways with confidence scoring and audit trails".
- Open Standards Leadership: "OpenTelemetry-first ingestion with OTLP endpoints, W3C Trace Context propagation, and centralized pipeline governance through New Relic Control support multisignal MELT ingest with pre-ingest filtering, enrichment, and tiered routing, lowering lock-in risk".
Bridging the Gap Between Signals and Actions
As digital estates become exponentially more complex, the need for AIOps has shifted from simple automation to a radical rethinking of operations. The IDC MarketScape highlights that, “human-in-the-loop controls, approval gates, and example workflows for automated rollbacks demonstrate how teams can combine rapid automation with explicit authorization and post-change verification patterns.”
The report also noted, “Agentic integrations pre-populate ServiceNow tickets and GitHub or IDE-based assistants with contextual recommendations grounded in runbooks via retrieval-augmented generation. This approach blends human expertise with machine inference, embedding intelligent workflows directly into existing engineering tools and practices.”
Looking Forward
We believe this placement as a Leader validates our strategy of moving beyond reactive incident response toward intelligent observability that links business journeys, SLOs, and AI-guided workflows.
As Shannon Kalvar, Research Director at IDC, states in the report: "In a world where digital chaos outpaces human reaction, AIOps is not about automation. It requires a radical rethinking of operations, empowering teams to create outcome-driven, collaborative decision-making".
At New Relic, we are proud to be at the forefront of that transformation.
Download the free copy of the IDC MarketScape: Worldwide AIOps 2026 Vendor Assessment report
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