Fairfax Media Limited [ASX:FXJ] is an innovative and digitally progressive media company in Australia and New Zealand reaching more than 13 million Australians across digital and print; more than 2.2 million Australian radio listeners; and around 3.5 million New Zealanders. There are also more than 2.2 million people interacting with Fairfax at around 50 events.
Fairfax has a portfolio of leading digital products such as the online news sites smh.com.au in Australia and stuff.co.nz in New Zealand. The media giant’s independent journalism and quality content has been keeping people informed and connected for more than 180 years. Business divisions include: Australian Publishing Media, Domain Group, Digital Ventures, Fairfax New Zealand, and Life Media & Events.
Leading the media transformation to digital
Fairfax Media Limited is the trusted voice informing, engaging, and entertaining audiences and communities via websites and digital venues in addition to its traditional newspapers, radio stations, and events. The company has been in the forefront of the transformation of media to digital channels. “Everything is going digital, which means that we are constantly building more digital products,” says Cheesun Choong, head of product platforms at Fairfax Media. “We need to do software and technology really well to survive in the media space.”
Fairfax owns more than 300 websites which see approximately two million visitors each day. With the future riding on the success of its digital products, Fairfax understands that its websites and services must be available and performing well at all times. “Our infrastructure must be running 100% of the time,” says Michael Lorant, senior systems engineer at Fairfax Media. “There is no room for downtime in this business.”
While Lorant and the rest of his team of 20 are responsible for making sure the public websites are always available, they were hindered in the past by a lack of detailed information into website and application performance. “We had basic monitoring systems, but they didn’t tell us at a deeper level what was really going on,” says Lorant. “We knew we needed a better solution for software analytics.”