Credit Sense empowers people to leverage their data to negotiate better deals, connect with services faster, and achieve their personal goals. And they do it in a secure, consent-driven framework that provides consumers with visibility of what they’ve shared with whom, and direct agency over their consents.
Their clients in the finance industry trust Credit Sense to play a key role in their customer on-boarding process where for many, if Credit Sense is down, their sales funnel is critically affected.
“We didn’t have any tools to monitor our tech stack when we started in 2012,” recalls Lucas Daoud, Head of Business Infrastructure at Credit Sense’s Australian arm. "We thought it was a luxury—something that was out of the realm of startups like us.”
How did Credit Sense go from zero monitoring tools to reducing 26% in Amazon Web Services (AWS) costs and slashing 80% of the time it takes to diagnose problems? The answer lies in a willingness to take a risk, which paid off handsomely.
Daoud reveals that he hadn’t heard of New Relic until a newly joined technical manager suggested giving it a spin in mid-2016.
“New Relic made an instant difference, with the team going from comparatively ‘being blind’ to having full visibility,” Daoud recalls. “Everyone embraced it … staff were creating their own dashboards.
“Previously, only a couple of senior team members had been able to effectively diagnose issues. New Relic made it possible for everyone to do so,” he says.