Software analytics company New Relic, Inc. (NYSE:NEWR) today announced customer success in Australia, with leading brands including carsales.com Ltd, domain.com.au, and Fairfax Media trusting New Relic to provide tools to help them manage their digital initiatives and deliver great software. Since its formation, New Relic has prided itself on being a pure-play, multi-tenant SaaS vendor. As a result, New Relic’s customers can enjoy software analytics with the many benefits of the SaaS model, including the ability to deploy in minutes, automatic upgrades, and not having additional on-premise hardware or software to manage.
“We are very excited about the strong foundation of customers that New Relic has built in Australia, and look forward to spending time further understanding the market, understanding their businesses, and building the best product and offering for the market,” said Hilarie Koplow-McAdams, President, New Relic. “When we look at Australia, we see a lot of great companies that can benefit from the insights New Relic provides for how their software is working, how it is impacting their customer experience, and ultimately, how it is driving their business.”
Supporting Customer Quotes
“Customer experience is woven into every aspect of the carsales.com business, and New Relic’s products have been critical to driving the connection between our technology and the experience of the end user. Our technologists rely on New Relic every day to monitor performance and make changes quickly,” said Jason Blackman, Chief Technology Officer, carsales.com Ltd.
“domain.com.au’s real estate apps and web technology have been bolstered by the modern technology stack that we monitor with New Relic. Using New Relic has allowed us to embrace microservices, continuous deployment, move to the cloud quickly, and more,” said Mark Cohen, Chief Technology Officer, domain.com.au.
“New Relic shows us who is visiting Fairfax Media’s sites, what they are doing on the site, who are the highest-volume users, and more. It allows our developers to really connect to customers,” said Cheesun Choong, Head of Product Platforms, Fairfax Media.
“As the largest wagering operator in Australia, at peak times we process thousands of transactions every second. Our customers expect our websites and mobile applications to work flawlessly, especially during iconic events like the Melbourne Cup. New Relic allows us to see how our systems are performing and what our customers are experiencing in real time – in a way that is intuitive for our development, support, and operations teams. This helps us identify and resolve potential issues long before they start to impact customers. Our journey to a cloud-based microservices architecture would not have been possible without the visibility and insights that a tool like New Relic delivers,” said Dave Coombes, General Manager Strategy and Architecture, Tabcorp.
“New Relic has enabled THE ICONIC to be proactive with our technology and ultimately build and manage a stack that helps deliver a great ecommerce experience. Using New Relic has allowed us to scale our app smoothly and keep our customers happy,” said Oliver Brennan, Operations Technical Lead, THE ICONIC.
New Relic has also grown its team in Australia. In fiscal year 2016, New Relic added field representatives in the region to address demand for the software analytics market and reach more customers. The company plans to continue adding resources in Australia in fiscal year 2017.
About New Relic Software Analytics Cloud
A multi-tenant, integrated Software-as-a-Service (SaaS) platform, the New Relic Software Analytics Cloud is designed to enable companies to understand every customer's experience at a granular level across a vast range of dimensions. Dimensions can be related to performance (timing, errors, crash), user experience (sessions, interactions, pageviews), business outcomes (SKUs, revenue, customer ID), geography (country and zip code of ISP), or even customer-added attributes. Underpinning the New Relic Software Analytics Cloud to make sense of this massive amount of data is NRDB, which is designed to process more than two million events per second. As part of New Relic’s scalable cloud-based architecture, NRDB provides companies a powerful analytics engine, without organizations having to invest the time and expense to build and maintain their own.
This press release contains "forward-looking" statements, as that term is defined under the federal securities laws, including but not limited to statements regarding the benefits of the New Relic Software Analytics Cloud and the SaaS model and New Relic’s activities and resource allocation in the Australian market. The achievement or success of the matters covered by such forward-looking statements are based on New Relic's current assumptions, expectations, and beliefs and are subject to substantial risks, uncertainties, assumptions, and changes in circumstances that may cause New Relic's actual results, performance, or achievements to differ materially from those expressed or implied in any forward-looking statement. Further information on factors that could affect New Relic's financial and other results and the forward-looking statements in this press release is included in the filings New Relic makes with the SEC from time to time, including in New Relic's most recent Form 10-Q, particularly under the captions "Risk Factors" and "Management's Discussion and Analysis of Financial Condition and Results of Operations." Copies of these documents may be obtained by visiting New Relic's Investor Relations website at http://ir.newrelic.com or the SEC's website at www.sec.gov. New Relic assumes no obligation and does not intend to update these forward-looking statements, except as required by law.