The biggest obstacles to velocity in modern software development are often profound organizational ambiguity and fragmented performance data. Today, we're announcing two powerful new enhancements to the New Relic Teams functionality that directly solve these issues: Hierarchies and Productivity Insights. These features eliminate ambiguity and silos, providing the clarity and data engineering leaders need to drive predictable delivery and efficient teams, ultimately resulting in a significantly improved developer experience.
Teams Hierarchies: Eliminate Organizational Ambiguity
Profound organizational ambiguity—the lack of a clear, authoritative map of the organizational structure and ownership—can grind development to a halt. When you can't quickly identify the right owner or approving authority, issue escalation and approval processes are delayed, and collaboration becomes inefficient.
Teams Hierarchies creates a clear, visual map of an organizational structure, linking every service and entity to its owner and broader organizational context. This guarantees accountability and eliminates friction, allowing users to:
- Identify the entity owner and team details, including team members and manager.
- Understand the entity's group, department, or division membership, including the responsible lead/manager.
- View the entity's organizational context, including its parent groups, to understand its placement within the broader structure.
- Track Scorecard Compliance across multiple organizational levels (team, department, division).
With Hierarchies, you can accelerate delivery by streamlining issue escalation and approval processes, ensuring clear accountability and governance
Productivity Insights: Unify Fragmented Data
Valuable developer productivity data, such as DORA metrics and detailed Cycle Time, is often scattered across various systems—source control, CI/CD, project management. This fragmented, siloed performance data makes a holistic view nearly impossible, preventing engineering leaders from objectively measuring the impact of initiatives and pinpointing bottlenecks.
Productivity Insights transforms your Teams Hub page into a consolidated, actionable reporting experience. It uses customizable widgets to display a variety of real-time performance and productivity metrics, allowing you to:
- Get Real-Time Metrics at a Glance: Instant visibility into core aspects of your team's productivity and performance, including DORA Metrics, Cycle Time (with Breakdown).
- Benefit from a Simple Setup: Easily personalize your Teams Hub by selecting the desired widgets from a gallery, eliminating the time-consuming process of manually searching for scattered information.
- Target Key Personas: The insights are tailored for Engineering Leaders, Engineering Managers, and DevOps/Platform Engineers.
- Integrate Essential Data Sources: Support for key sources like GitHub, New Relic
By unifying disparate data, Productivity Insights empowers engineering leaders to objectively measure the impact of initiatives and align their teams' work directly with overarching business goals.
Get Started Today
New Relic Teams, with Hierarchies and Productivity Insights, is the unified vision you need to drive predictable delivery and efficient teams
The views expressed on this blog are those of the author and do not necessarily reflect the views of New Relic. Any solutions offered by the author are environment-specific and not part of the commercial solutions or support offered by New Relic. Please join us exclusively at the Explorers Hub (discuss.newrelic.com) for questions and support related to this blog post. This blog may contain links to content on third-party sites. By providing such links, New Relic does not adopt, guarantee, approve or endorse the information, views or products available on such sites.
