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As companies level up their observability strategies, we’d like to recognize and highlight New Relic customers who demonstrate excellence, leadership, and impact in observability. Whether it’s driving exponential growth, establishing an observability practice for the organization, or demonstrating a strong commitment to serving their customers, these companies leverage the New Relic platform in outstanding and innovative ways.

Let’s take a look at the O11y Award winners this year and what they’ve accomplished. We've recognized five customers at the company level, and we've recognized four individuals for their contributions in observability using New Relic at their companies.

Winner: Mercado Bitcoin

Customer award category: O11y Startup of the Year 

Mercado Bitcoin, the largest cryptocurrency exchange platform in Brazil, allows people to trade cryptocurrency, digital assets, and other tokens. As the Brazilian government embraces cryptocurrency, Mercado Bitcoin and New Relic are teaming up to ensure operational efficiency as part of their mission to deliver a secure customer experience using legacy financial systems. 

Winner: Credit Karma

Customer award category: O11y Innovation 

Credit Karma is a consumer technology company with more than 100 million members in the United States, U.K. and Canada. The company's mission is to empower each and every member to turn their financial dreams into a reality by delivering the knowledge, tips, and tools for every step of the financial journey. Credit Karma uses New Relic to solve business problems focusing on OpenTelemetry.

Winner: BEES

Customer award category: O11y Customer Focus

BEES, part of AB InBev, is transforming the traditional sales model and buying experience. Through its B2B e-commerce and SaaS platform, BEES brings the power of digital to small and medium-sized retailers and the companies that service them, unlocking new growth opportunities for all. 

Putting the customers first in every interaction, BEES relies on New Relic to provide visibility into how its platform is performing. With this insight, BEES can continue to delight its customers. As a result of its customer focus, BEES has grown from operating in a handful of countries a few years ago to more than 16 countries at the end of 2021.

Winner: EverQuote

Customer award category: O11y Business Impact 

EverQuote is on a mission to help people protect life’s most important assets—their family, property and future—by making it easier, faster, and more affordable to shop for insurance. Combining data and technology, EverQuote helps customers buy insurance and save money in a simplified, streamlined experience, whether it’s entirely digital or through its best-in-class advisors. 

Leveraging New Relic APM and infrastructure monitoring, EverQuote plans to replace its homegrown open source monitoring solutions with the New Relic OpenTelemetry toolkit. Ensuring uptime and reliability is of utmost importance to the team. Running their own observability stack no longer made sense given company growth over the past few years.

Winner: American Red Cross

Customer award category: O11y for All

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors. The American Red Cross provides a variety of key services across diverse constituencies, often under the most trying of circumstances. With those realities, effecting the kind of change necessary to enable digital transformation, unification, and sustainability has required steady leadership and steadfast commitment to data-driven decision making. 

The American Red Cross has partnered with New Relic to shape its digital road map and transform its enterprise architecture practice with observability in mind. The digital practice at American Red Cross is focused on driving innovation and continuous improvement to its underlying systems. This will lead to benefits in constituent experiences, fundraising, blood donations, and virtual volunteering.

Winner: Mark Huber for Cox Automotive

User award category: O11y Leader 

Cox Automotive is transforming the way the world buys, sells, owns, and uses vehicles. By continually improving its products to create faster vehicle transactions, Cox Automotive enables a seamless online-to-offline experience for customers. 

Mark Huber, Senior Director of Engineering Enablement at Cox Automotive, works with the New Relic account team to achieve optimal observability capabilities for his Central Observability Team. Mark’s goal is to create standards and best practices within his organization and to incorporate cutting edge technology by New Relic. Ultimately, his work helps many Cox Automotive business units deliver outstanding customer experiences.

Winner: Zainul Masadi for Tokopedia

User award category: O11y Champion 

Tokopedia is an Indonesian technology company specializing in e-commerce. Zainul Masadi, DevOps Lead Engineer at Tokopedia, is a key champion in enabling, managing, and migrating workloads at Tokopedia to New Relic. He builds all of the dashboards, Nerdlets, and API integrations and teaches close to 1,300 of his peer engineers how to instrument, create, and configure custom metrics on New Relic. 

Winner: Peter Espe for Credit Karma

User award category: O11y Open Source

Championing financial progress for all, Credit Karma offers free credit scores, reports and insights. Peter Espe, Software Site Reliability Engineer IV, has played a crucial role in building the relationship between New Relic and Credit Karma. His insight, forward thinking, and tenacity to solve business problems focusing on OpenTelemetry have been a tremendous source of inspiration to us at New Relic.

Winner: Shilpa Patil for AmerisourceBergen

User award category: O11y Rookie of the Year

AmerisourceBergen is committed to creating healthier futures. Serving 10.5 million patients annually, AmerisourceBergen designs and delivers solutions for access, efficiency, and reliability to move health forward. Shilpa Patil, Lead Engineer at AmerisourceBergen, is devoted to learning the New Relic platform, particularly the incident intelligence solution and the New Relic ServiceNow integration. Shilpa evangelizes this knowledge widely and works closely with internal teams throughout AmerisourceBergen to promote best practices.