We are excited to share some fantastic news that we believe highlights our dedication to innovation in AI and our APAC customers. New Relic has been recognized as a Leader in the IDC MarketScape: Asia/Pacific AIOps Software Platforms 2025 Vendor Assessment (doc #AP53804225, September 2025).
We believe this recognition is a powerful validation of our platform's growth and our strategy of proactive AIOps that highlights our dedication to the Asia Pacific region. To us, our position as a Leader shows we're continuing to set the pace in the highly important AIOps category with our AIOps solution, fully integrated
As our CEO, Ashan Willy, shares: "We believe New Relic's recognition as a Leader in the IDC MarketScape for Asia/Pacific AIOps Software speaks volumes. To us, this report validates our focus on the APAC market and our vision for AIOps, echoing what we hear from customers – when their most critical business demands proactive incident prevention and reliability, they trust New Relic."
New Relic’s AIOps eliminates noise and delivers proactive incident management
At New Relic, we’re pioneering the future where our platform directly integrates into the fabric of your existing operations. We’re bringing our AI-performance insights directly into the tools and workflows your teams already use. New Relic's AIOps solution is part of our intelligent observability platform helps shift from reactive firefighting to proactive incident management.With significant performance gains, IT Operations, platform engineering, DevOps and SRE teams can:
- Slash mean time to detect (MTTD) and eliminate alert noise with New Relic AI (NRAI), automatically analyze and correlate related events and alerts into a single, consolidated issue. Powered by a unified telemetry model, New Relic Response Intelligence provides comprehensive context for every incident, enabling teams to focus on consolidated issues instead of chasing multiple alarms.
- Reduce mean time to resolve (MTTR) and instantly spot issues using automatic anomaly detection to detect unusual behavior. In addition, with Transaction 360 workload summary, including the number of entities involved, alerts, and change tracking for real-time visibility, teams get how issues cascade across the stack to help them fix problems before they impact customers.
- Accelerate incident response by moving beyond symptoms with NRAI causal engine and Retrieval-Augmented Generation (RAG) to integrate customer knowledge, like runbooks, to provide domain-specific answers and recommend clear, actionable steps in natural language
- Avoid future incidents with New Relic Predictions that learn from historical data to forecast potential SLO breaches and other issues, empowering teams to address problems before they ever occur.
Unlike the walled-garden approach of some competitors, our platform meets customers where they are, and integrates with ServiceNow and GitHub Copilot, helping teams from IT Ops to SRE and platform engineering to developers and on-call teams, act on insights and proactively detect issues before they become incidents, all in their native environments.
Anticipating and Meeting Customer Needs with a Domain-Agnostic Platform
At New Relic, our mission is to empower modern IT and engineering organizations to optimize business and IT operations and effectively control both observability and cloud resources costs. We offer a platform-based and consumption-based pricing model, which aligns your cost with the actual value you derive. This approach allows customers to use all functionalities without having to deal with SKUs and license swaps. We also offer extensive cost optimization functionalities embedded in the platform, including data/consumption management UIs, Pipeline Control, and Cloud Cost Intelligence to name a few.
Recommended by Customers as Their Platform of Choice: The Ultimate Validation
We are incredibly proud that our customers consistently recommend New Relic as their platform of choice. New Relic provides an observability-driven and proactive AIOps solution focused on making telemetry insights user-friendly, well-integrated, and scalable, which helps resolve incidents quickly.
Our AI-powered alerts, noise reduction, and clear correlation logic speed up the process of finding and resolving problems while offering teams control over and visibility into how insights are generated. New Relic makes it easy for you to use by combining business and IT context with functionalities like Transaction 360 and integration into current DevOps processes.
Thank You: A Partnership in Innovation
This achievement and honor belongs to our entire community – our innovative teams, our dedicated partners, and most importantly, you, our customers. Your trust, your challenges, and your invaluable feedback drive us to continuously push the boundaries of observability.
We invite you to learn more about New Relic's AIOps solution and get started for free.
The views expressed on this blog are those of the author and do not necessarily reflect the views of New Relic. Any solutions offered by the author are environment-specific and not part of the commercial solutions or support offered by New Relic. Please join us exclusively at the Explorers Hub (discuss.newrelic.com) for questions and support related to this blog post. This blog may contain links to content on third-party sites. By providing such links, New Relic does not adopt, guarantee, approve or endorse the information, views or products available on such sites.
