New Relic Integration with JIRA 5 Now Available; Includes Additional Support for Custom Fields

Support for JIRA 5 extends New Relic’s 24x7 app monitoring to the latest version of Atlassian’s essential bug and issue tracking software

San Francisco - March 14, 2012

New Relic, Inc., the SaaS-based cloud application performance management provider, today announced integration with JIRA 5, the latest version of Atlassian’s bug and issue tracking tool. Through one-click integration with JIRA, teams can create JIRA tickets directly from an error, note, or transaction trace when using New Relic. The integration of New Relic with JIRA 5 even provides support of custom fields, allowing users to select what type of issue to create, per JIRA 5's customizable interface..

JIRA provides issue tracking and project tracking for software development teams to help them improve code quality and speed application development. JIRA combines a clean, fast interface for capturing and organizing issues with customizable workflows, OpenSocial dashboards and a pluggable integration framework. New Relic is the leading provider of SaaS application performance management. It allows development and operations teams to monitor applications in production, proactively identify performance issues, and drill down for root-cause diagnosis. New Relic support of JIRA 5 gives organizations unparalleled visibility into their production environment, making it easier to monitor app performance 24x7, immediately identify bottlenecks, automatically create tickets and remediate performance issues, closing the loop in agile development.

"The addition of real-time production visibility into web applications provides tremendous value to our customers," said Mike Cannon-Brookes, Co-Founder and CEO at Atlassian. "The integration of New Relic, now with JIRA 5 support, essentially extends the benefits of agile development practices into the production environment. Now both JIRA 4 and JIRA 5 users can tie production application performance and event data back into the application lifecycle, making app development faster and more efficient."

"JIRA is an essential tool for thousands of development teams worldwide and is one of the leading tools of its kind and New Relic is very pleased to be available to support JIRA 5," said Bill Lapcevic, New Relic's vice-president of business development. "By bringing these two best-of-breed solutions together we’re providing an important missing piece to close-looped agile development."

Connecting New Relic to JIRA 5 installations is easy. Organizations simply log into their New Relic account and click the 'JIRA 5' tab under 'API + Web Integration.' Then they enter the URL of their JIRA installation followed by username and password. For detailed instructions on how to connect a New Relic account to JIRA 5, organizations can visit

About New Relic

As a leader in observability, New Relic empowers engineers with a data-driven approach to planning, building, deploying, and running great software. New Relic delivers the only unified data platform that empowers engineers to get all telemetry—metrics, events, logs, and traces—paired with powerful full stack analysis tools to help engineers do their best work with data, not opinions. Delivered through the industry’s first usage-based consumption pricing that’s intuitive and predictable, New Relic gives engineers more value for the money by helping improve planning cycle times, change failure rates, release frequency, and mean time to resolution. This helps the world’s leading brands including adidas Runtastic, American Red Cross, Australia Post, Banco Inter, Chegg, GoTo Group, Ryanair, Sainsbury’s, Signify Health, TopGolf, and World Fuel Services (WFS) improve uptime, reliability, and operational efficiency to deliver exceptional customer experiences that fuel innovation and growth.

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