New Relic Part of the Fabric of Hearst’s Digital Experience Success

Software Analytics Enable Media Giant to Improve Performance, Accelerate Innovation and Experiment with Digital Initiatives

San Francisco - June 1, 2016

Software analytics leader New Relic, Inc. (NYSE: NEWR) announced today Hearst, one of the nation’s largest diversified media, information and services companies, has deployed the New Relic Software Analytics Cloud to help ensure the success of its new digital media experiences. With New Relic, more than 16 different technical teams across Hearst have gained greater visibility into the performance of their software throughout development, testing, and production, delivering insights about their customer experience across digital properties.

Hearst has evolved into a company that is deeply rooted in technology, having invested in engineering resources and the tools necessary to ensure it is building the best digital products across its business units. Central to this strategy has been the development and deployment of their next-generation platform, Media OS. At the heart of the success of Media OS is data - from the insights the platform delivers to Hearst’s editors to visibility New Relic provides on the platform’s performance.

The New Relic Software Analytics Cloud has enabled Hearst’s technical teams to:

  • Guarantee Performance of Microservices. New Relic enables Hearst to set and meet their service level agreements, as the company heavily utilizes microservices as part of their strategy to deliver new innovations faster. By setting up granular alerts for CPU utilization, memory utilization, and time to complete a request, Hearst’s technical teams can quickly identify where there is a problem and help speed the time to resolution.
  • Increase Effectiveness of DevOps and Agile Teams. New Relic has provided end-to-end visibility essential for Hearst’s DevOps and engineering teams to keep up their fast development pace without sacrificing performance and customer experience. By using New Relic from the sandbox environment to production, Hearst teams are able to detect potential issues before deployment, eliminating the need to rework applications after they’ve been put into production. As applications go into production, Hearst teams have data and insights as a foundation, which enable them to scale the applications more effectively.
  • Help Inform Business Decisions. New Relic has become a valued partner in helping Hearst understand their digital business. New Relic provides Hearst a single platform to understand how applications are developed and deployed across the company’s businesses with a consistent set of performance metrics.

Supporting Quotes
“At Hearst, we’re focused on harnessing the latest technologies to understand and build incredible digital audience experiences. New Relic has been a key partner in enabling us to try new things and build the right experiences to reach our audiences as quickly as possible,” said Allen Duan, office of the CTO, Hearst. “One of the things that’s most valuable about New Relic is the ability to consistently understand how applications are developed and deployed across all of our digital properties.”

“Hearst exemplifies how a company can use data and insights to effectively transform and compete in the digital era,” said Erica Schultz, EVP, global enterprise sales at New Relic. “New Relic is dedicated to supporting fast-paced, highly innovative companies like Hearst, and their story represents how our platform is put to work to ensure great software performance and great business performance.”

Additional Resources
Read more on Hearst’s journey with New Relic.

About Hearst
Hearst is one of the nation’s largest diversified media, information and services companies with more than 360 businesses. Its major interests include ownership in cable television networks such as A&E, HISTORY, Lifetime and ESPN; majority ownership of global ratings agency Fitch Group; Hearst Health, a group of medical information and services businesses; 30 television stations such as WCVB-TV in Boston and KCRA-TV in Sacramento, Calif., which reach a combined 19 percent of U.S. viewers; newspapers such as the Houston Chronicle, San Francisco Chronicle and Albany Times Union, more than 300 magazines around the world including Cosmopolitan, ELLE, Harper’s BAZAAR and Car and Driver; digital services businesses such as iCrossing and KUBRA; and investments in emerging digital and video companies such as BuzzFeed, VICE and AwesomenessTV.

About New Relic

As a leader in observability, New Relic empowers engineers with a data-driven approach to planning, building, deploying, and running great software. New Relic delivers the only unified data platform that empowers engineers to get all telemetry—metrics, events, logs, and traces—paired with powerful full stack analysis tools to help engineers do their best work with data, not opinions. Delivered through the industry’s first usage-based consumption pricing that’s intuitive and predictable, New Relic gives engineers more value for the money by helping improve planning cycle times, change failure rates, release frequency, and mean time to resolution. This helps the world’s leading brands including adidas Runtastic, American Red Cross, Australia Post, Banco Inter, Chegg, GoTo Group, Ryanair, Sainsbury’s, Signify Health, TopGolf, and World Fuel Services (WFS) improve uptime, reliability, and operational efficiency to deliver exceptional customer experiences that fuel innovation and growth.

Media Contact

New Relic, Inc.