Blinds.com Selects New Relic Software Analytics Cloud to Shed Light on Application Performance
Leader in Online Sales of Window Coverings Relies on SaaS-based Monitoring Tools For Comprehensive View of their Customers’ Experience
Software analytics company New Relic, Inc. (NYSE:NEWR) announced today that Blinds.com, the world’s largest online window covering store, has chosen the New Relic Software Analytics Cloud to get a comprehensive view of their customers’ experience and the performance of their e-commerce platform. With New Relic, Blinds.com’s development team has been able to get ahead of issues before their customers notice and report them to customer service.
Founded more than 19 years ago, Blinds.com is the number one online seller of blinds, shutters and shades, which they attribute to making it exciting and easy to buy configurable window coverings online and via mobile devices. With their current e-commerce platform supported by an on-premise and hybrid cloud infrastructure, Blinds.com began looking towards the future and shift to a new e-commerce platform to be hosted entirely on Amazon Web Services. Their development team began looking for a single, integrated monitoring solution to consolidate the variety of existing tools they were using. Blinds.com chose New Relic to give them a comprehensive view of their application performance and customer experience, including:
● Ease of cloud-based monitoring. With very little to install and no infrastructure requirement to support it, New Relic APM and New Relic Browser were easy for Blinds.com’s small development team to get up and running, allowing them to understand their applications’ health now and in the future with their new e-commerce platform. ● Integration with critical tools. New Relic’s open APIs enabled the Blinds.com team to easily integrate with PagerDuty, which has allowed them to keep ahead of any issues - in particular after hours - and quickly isolate them before they impact customers. ● Support for agile/DevOps culture. Blinds.com has embraced a startup culture, with the development team allowing groups to self organize with agile and DevOps principles fully integrated throughout the team. New Relic is used throughout the process from developers writing code to load testing, so they can ensure all operational issues are addressed.
Blinds.com has also extended its use of the New Relic Software Analytics Cloud by using New Relic Insights to help them identify performance issues that weren’t captured elsewhere. When the company updated their shopping cart customer experience, they used New Relic Insights to better identify bottlenecks and understand how customers were affected by the intricacies of the new cart.
Supporting Quotes “New Relic offers our development team a profound advantage in its ease of use, and their cloud delivery model didn’t require us to rent or buy infrastructure to support it,” said Tom Cabanski, Director of Software Development, Blinds.com. “We now have a 360-degree view of our operations and insight to deliver the best shopping experience for our customers.”
“New Relic aims to deliver both the monitoring tools - and the confidence - to help customers like Blinds.com migrate to Amazon Web Services, and maximize their investment in the cloud,” said Erica Schultz, EVP, Global Enterprise Sales at New Relic. “E-commerce leaders like Blinds.com want to understand their customers’ experience, and also anticipate issues before they affect sales.”
About New Relic Software Analytics Cloud The New Relic Software Analytics Cloud is a market-leading multi-tenant SaaS software analytics solution built for modern architectures. New Relic's integrated products (APM, Browser, Insights, Mobile, Plugins, Servers, and Synthetics) are designed to allow developers and IT operations to manage the performance of their applications and create new digital customer experiences. New Relic's cloud-based monitoring can help companies make better, data-driven decisions using real-time data from production software.
Forward-Looking Statements This press release contains “forward-looking” statements, as that term is defined under the federal securities laws, including but not limited to the benefits of the New Relic Software Analytics Cloud, including how it can be utilized to anticipate issues and provide a comprehensive view of user experience and the performance of the e-commerce platform. The achievement or success of the matters covered by such forward-looking statements are based on New Relic’s current assumptions, expectations, and beliefs and are subject to substantial risks, uncertainties, assumptions, and changes in circumstances that may cause New Relic’s actual results, performance, or achievements to differ materially from those expressed or implied in any forward-looking statement. Further information on factors that could affect New Relic’s financial and other results and the forward-looking statements in this press release is included in the filings we make with the SEC from time to time, including in New Relic’s most recent Form 10-Q, particularly under the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations.” Copies of these documents may be obtained by visiting New Relic’s Investor Relations website at http://ir.newrelic.com or the SEC's website at www.sec.gov. New Relic assumes no obligation and does not intend to update these forward-looking statements, except as required by law.
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