The following is a message New Relic's former CEO, Bill Staples, sent to customers in connection with the acquisition announced in the press release issued this morning.


Ever since we invented APM for the cloud 15 years ago, we have been on a journey to pioneer industry defining innovations centered on our mission to be a source of truth for any engineer to make decisions every day with data, not opinions, at every stage of the software lifecycle.

For the past 3 years, we have been transforming our company to better serve our customers including unifying our platform, offering free tier services for any engineer to begin their journey with New Relic, and leading our category with observability’s first true consumption pricing model. 

Our customers have responded, and we now have more paying customers who are getting more value, more efficiently from New Relic than at any time in our history as evidenced by our customer, revenue and operating income growth rates.

Today marks the beginning of an exciting new chapter on our same journey. We have agreed to be acquired by two of the most experienced technology investors, Francisco Partners and TPG to accelerate our strategy. 

This change in ownership does not change our strategy, who we are or how we do business or with you. As before, we retain the same vision and values that have always driven us, and the same love for software, our customers and your success.   

Our entire team remains focused on our customers’ success. If you have any questions, please do not hesitate to reach out to me or your usual contact. 

As always, thank you for your support. We look forward to continuing to be a trusted partner to you, and we hope you share our excitement about the future of New Relic.