Our Commitment to Responsible AI: Empowering Enterprises with Trust and Innovation

At New Relic, we believe that Artificial Intelligence (AI) has the power to transform how businesses operate, unlock unprecedented efficiencies, and drive innovation. As we continue to layer intelligent observability onto our platform, our commitment to developing and deploying AI responsibly is paramount. Today, we are proud to announce our new AI Principles, which underscore our dedication to our customers and our belief in the ethical development of this powerful technology.

Why Responsible AI Matters

The adoption of AI in the enterprise is rapidly accelerating. From automating routine tasks to providing predictive analytics, at New Relic, we also believe it can enable businesses to glean deeper and more meaningful insights from their data than ever before. 

However, the true value of AI lies not just in its capabilities, but in the trust users place in its design and delivery. For businesses to fully leverage AI, they must have confidence that the systems they use are fair, transparent, secure, and accountable.

Our customers rely on us to provide solutions that are not only cutting-edge but also trustworthy. We understand that the decisions made by AI systems can have significant impacts, and it is our responsibility to ensure that our AI is developed with the highest ethical standards in mind.

Our AI Principles: A Foundation for Trust

Our new AI Principles serve as the guiding framework for all our AI development and deployment efforts. These principles are built on a foundation of integrity, transparency, and a commitment to positively impact the observability space in considerable and meaningful ways. They reflect our dedication to:

• Human-Centric Design: Our AI is designed to augment human capabilities, not replace them. We prioritize empowering users, enhancing productivity and insights, and encouraging that human oversight and control remain central to our AI-enhanced features.
• Fairness and Non-Discrimination: We are committed to developing AI systems that treat users equitably. Our models are rigorously tested and designed to minimize biases, ensuring fair and unbiased outcomes across diverse data sets and user groups.
• Transparency and Explainability: We strive for clarity in how our AI systems operate. Where feasible, we will provide explanations for AI-driven insights and decisions, enabling our customers to understand and trust the recommendations provided by our platform.
• Privacy and Security: Protecting customer data is fundamental. Our AI systems are built with robust privacy and security measures, adhering to safeguarding data while also offering you the latest technology.
• Accountability and Governance: We take ownership of our AI systems and their impact. We have established clear internal processes and governance structures to ensure ongoing monitoring, evaluation, and continuous improvement of our AI technologies.
• Beneficial Impact: We believe AI should be a force for good. Our goal is to develop AI solutions that deliver tangible benefits to our customers, helping them achieve their business objectives more effectively.

Empowering Your Enterprise with Confidence

By adhering to these principles, New Relic aims to provide our customers with AI-enhanced features that not only drive innovation but also instill unwavering trust. We are committed to:

• Delivering Deep Reliable Insights: enabling you to make informed decisions with confidence.
• Fostering Data Trust: handling data with the utmost care and security throughout the AI lifecycle.
• Ensuring Ethical Innovation: innovating responsibly, while pushing the boundaries of what we can achieve for deep insights for our customers.

We believe that responsible AI is the cornerstone of sustainable growth and meaningful innovation for enterprises. We invite you to learn more about our AI enhanced features and how these principles guide our journey to empower your business with the power of trusted AI.