Using Agentic AI and Intelligent Observability to Reduce MTTR for IT Operations

Close visibility gaps to resolve issues faster. See how the agentic integration of ServiceNow and New Relic brings critical observability context directly to engineers—eliminating the need to switch tools or hunt down access.

In this session, you will learn how to:

• Streamline alert triage: Learn how to surface New Relic data directly within ServiceNow so operators don't have to switch screens or platforms.
• Empower teams beyond IT Ops: See why this integration is critical for customer support, product managers, and DevOps engineers who need visibility outside their traditional tool chains.
• Close visibility gaps: Explore how resolving data silos leads to faster mean time to resolution (MTTR) and more intelligent automation.

Watch this session to leverage these integrations and transform how your organization manages incidents.

Speakers:

Danica Shei, Director, Inbound Product Management - ServiceNow
Camden Swita, Head of AI/ML Product - New Relic