State of Observability for Retail Report

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2023 State of Observability for Retail Report

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Chapters

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Platform

Intelligent Observability Platform

New Relic IO
Solve problems before they hit your bottom line

View Platform
AI Monitoring

SRE Agent

Agentic Platform

AIOps

Cloud Cost Intelligence

Business Observability

Observability Value Calculator

Federated Logs

SAP Monitoring

OpenTelemetry

Workflow Automation

Security Rx
APM 360

Business Observability

Cloud Cost Intelligence

SAP Monitoring

Security Rx

Serverless Monitoring

Transaction 360

Vulnerability Management

eAPM
Browser Monitoring

Mobile Monitoring

Risks and Errors Inbox

Session Replay

Streaming Video and Ads Intelligence

Synthetic Monitoring

Web Performance Monitoring
AI Monitoring

AIOps

Agentic Platform

Integrations Ecosystem

New Relic AI

New Relic Intelligence Engine

Risks and Errors Inbox

Workflow Automation
AWS Cloud Monitoring

Azure Cloud Monitoring

Database Monitoring

Google Cloud Monitoring

Infrastructure Monitoring

Kubernetes Monitoring

Network Monitoring

Prometheus Monitoring

Security Rx
Federated Logs

Logs Intelligence
Change Tracking

SRE Agent

Fleet Control

CodeStream

New Relic Explorer

Homepage and Dashboards

Pipeline Control

OpenTelemetry

Service Architecture Intelligence

Queues and Streams

Smart Alerts
Intelligent Observability Platform

New Relic IO
Solve problems before they hit your bottom line

View Platform
Categories

AI Monitoring

Scale AI with visibility into performance and token usage

SRE Agent

Resolve incidents faster with AI-driven investigation and remediation

Agentic Platform

Deliver observability insights to platforms you use most

AIOps

Predict and prevent incidents before they impact users

Cloud Cost Intelligence

Control cloud spend with real-time visibility

Business Observability

Connect technical performance to business outcomes

Observability Value Calculator

Learn the value of New Relic to your business

Federated Logs

Query logs across sources without moving data

SAP Monitoring

Unified observability across SAP environments

OpenTelemetry

Collect metrics, logs, and traces from any source

Workflow Automation

Automate incident response to resolve issues faster

Security Rx

Reduce security risk using runtime context

APM 360

End-to-end visibility across applications and services

Business Observability

Connect technical performance to business results

Cloud Cost Intelligence

Control cloud spend with real-time visibility

SAP Monitoring

Unified observability across SAP environments

Security Rx

Reduce security risk using runtime context

Serverless Monitoring

Monitor serverless performance in real time

Transaction 360

Correlate transaction data across your entire stack

Vulnerability Management

Identify and fix high-risk vulnerabilities early

eAPM

Auto-detect and monitor Kubernetes workloads instantly

Browser Monitoring

Understand real-user experiences in the browser

Mobile Monitoring

Monitor mobile app performance end to end

Risks and Errors Inbox

Prioritize and resolve errors from one unified inbox

Session Replay

AI-driven visibility into moments that impact users

Streaming Video and Ads Intelligence

Improve streaming quality and viewer engagement

Synthetic Monitoring

Detect issues early with simulated user journeys

Web Performance Monitoring

Keep websites fast, reliable, and error-free

AI Monitoring

Monitor AI apps for performance, reliability, and cost.

AIOps

Predict and prevent incidents before they impact users

Agentic Platform

Deliver observability insights to platforms you use most

Integrations Ecosystem

Make every layer of your stack observable

New Relic AI

The advanced, context-aware observability assistant

New Relic Intelligence Engine

Turn data into actions across your stack

Risks and Errors Inbox

Prioritize and resolve errors from one unified inbox

Workflow Automation

Automate response workflows to resolve issues faster.

AWS Cloud Monitoring

Monitor and analyze performance across AWS services

Azure Cloud Monitoring

AI-powered observability built for Azure environments

Database Monitoring

Diagnose slow queries and database bottlenecks

Google Cloud Monitoring

Unified visibility across applications and GCP services

Infrastructure Monitoring

Monitor hybrid and cloud infrastructure in one view

Kubernetes Monitoring

Correlate metrics, logs, and traces across clusters

Network Monitoring

Pinpoint network performance issues faster

Prometheus Monitoring

Simplify Prometheus monitoring without managing infrastructure

Security Rx

Reduce security risk using runtime context

Federated Logs

Query logs across sources without moving data

Logs Intelligence

Analyze logs faster with AI assistance

Change Tracking

Link changes to performance issues instantly

SRE Agent

Resolve incidents faster with AI-driven investigation and remediation

Fleet Control

Manage and update data-collection agents at scale

CodeStream

Resolve issues directly from your IDE

New Relic Explorer

Explore all telemetry in one unified view

Homepage and Dashboards

Visualize and explore data across your stack

Pipeline Control

Control telemetry ingestion and optimize data usage

OpenTelemetry

Collect metrics, logs, and traces from any source

Service Architecture Intelligence

Track application dependencies and the teams that own them

Queues and Streams

Monitor message queues and data streams in real time

Smart Alerts

Reduce noise with dynamic thresholds
Featured

AI Monitoring

Scale AI with visibility into performance and token usage

SRE Agent

Resolve incidents faster with AI-driven investigation and remediation

Agentic Platform

Deliver observability insights to platforms you use most

AIOps

Predict and prevent incidents before they impact users

Cloud Cost Intelligence

Control cloud spend with real-time visibility

Business Observability

Connect technical performance to business outcomes

Observability Value Calculator

Learn the value of New Relic to your business

Federated Logs

Query logs across sources without moving data

SAP Monitoring

Unified observability across SAP environments

OpenTelemetry

Collect metrics, logs, and traces from any source

Workflow Automation

Automate incident response to resolve issues faster

Security Rx

Reduce security risk using runtime context

Application Performance Monitoring

APM 360

End-to-end visibility across applications and services

Business Observability

Connect technical performance to business results

Cloud Cost Intelligence

Control cloud spend with real-time visibility

SAP Monitoring

Unified observability across SAP environments

Security Rx

Reduce security risk using runtime context

Serverless Monitoring

Monitor serverless performance in real time

Transaction 360

Correlate transaction data across your entire stack

Vulnerability Management

Identify and fix high-risk vulnerabilities early

eAPM

Auto-detect and monitor Kubernetes workloads instantly

Digital Experience Monitoring

Browser Monitoring

Understand real-user experiences in the browser

Mobile Monitoring

Monitor mobile app performance end to end

Risks and Errors Inbox

Prioritize and resolve errors from one unified inbox

Session Replay

AI-driven visibility into moments that impact users

Streaming Video and Ads Intelligence

Improve streaming quality and viewer engagement

Synthetic Monitoring

Detect issues early with simulated user journeys

Web Performance Monitoring

Keep websites fast, reliable, and error-free

AI and Intelligent Automation

AI Monitoring

Monitor AI apps for performance, reliability, and cost.

AIOps

Predict and prevent incidents before they impact users

Agentic Platform

Deliver observability insights to platforms you use most

Integrations Ecosystem

Make every layer of your stack observable

New Relic AI

The advanced, context-aware observability assistant

New Relic Intelligence Engine

Turn data into actions across your stack

Risks and Errors Inbox

Prioritize and resolve errors from one unified inbox

Workflow Automation

Automate response workflows to resolve issues faster.

Infrastructure Monitoring

AWS Cloud Monitoring

Monitor and analyze performance across AWS services

Azure Cloud Monitoring

AI-powered observability built for Azure environments

Database Monitoring

Diagnose slow queries and database bottlenecks

Google Cloud Monitoring

Unified visibility across applications and GCP services

Infrastructure Monitoring

Monitor hybrid and cloud infrastructure in one view

Kubernetes Monitoring

Correlate metrics, logs, and traces across clusters

Network Monitoring

Pinpoint network performance issues faster

Prometheus Monitoring

Simplify Prometheus monitoring without managing infrastructure

Security Rx

Reduce security risk using runtime context

Log Management

Federated Logs

Query logs across sources without moving data

Logs Intelligence

Analyze logs faster with AI assistance

Platform Capabilities

Change Tracking

Link changes to performance issues instantly

SRE Agent

Resolve incidents faster with AI-driven investigation and remediation

Fleet Control

Manage and update data-collection agents at scale

CodeStream

Resolve issues directly from your IDE

New Relic Explorer

Explore all telemetry in one unified view

Homepage and Dashboards

Visualize and explore data across your stack

Pipeline Control

Control telemetry ingestion and optimize data usage

OpenTelemetry

Collect metrics, logs, and traces from any source

Service Architecture Intelligence

Track application dependencies and the teams that own them

Queues and Streams

Monitor message queues and data streams in real time

Smart Alerts

Reduce noise with dynamic thresholds
Solutions

Solutions

Enterprise
Advanced scale, security, and governance for large teams

Enterprise Solutions
AIOps

DevOps

Digital Experience Monitoring

Open Source

SRE

Tool Consolidation
Amazon Web Services

Google Cloud Platform

Kubernetes Monitoring

Microsoft Azure

Pivotal Cloud Foundry

Prometheus

SAP

ServiceNow
Healthcare

Media & Entertainment

Nonprofit

Public Sector

Retail & Ecommerce

Startups
Solutions

Enterprise
Advanced scale, security, and governance for large teams

Enterprise Solutions
Use Cases

AIOps

DevOps

Digital Experience Monitoring

Open Source

SRE

Tool Consolidation

AIOps

DevOps

Digital Experience Monitoring

Open Source

SRE

Tool Consolidation
Technologies

Amazon Web Services

Google Cloud Platform

Kubernetes Monitoring

Microsoft Azure

Pivotal Cloud Foundry

Prometheus

SAP

ServiceNow

Amazon Web Services

Google Cloud Platform

Kubernetes Monitoring

Microsoft Azure

Pivotal Cloud Foundry

Prometheus

SAP

ServiceNow
Industries

Healthcare

Media & Entertainment

Nonprofit

Public Sector

Retail & Ecommerce

Startups

Healthcare

Media & Entertainment

Nonprofit

Public Sector

Retail & Ecommerce

Startups
Pricing

Pricing

Transparent usage-based pricing. No hidden fees.
EVERY ACCOUNT INCLUDES
100GB/month free
Unlimited Basic Users

View All Pricing

STANDARD

For small teams

Up to 5 Full Platform Users
Unlimited Basic Users
Standard Data Retention
100 GB Ingest Free

Get Standard

PRO

For scaling teams

Unlimited Full Platform Users
SAML Single Sign-On (SSO)
Extended Data Retention
Advanced Admin Capabilities

Get Pro

ENTERPRISE

For mission-critical orgs

Unlimited Full Platform Users
FedRAMP & HIPAA Compliance
24/7 Dedicated Support
Data Plus & Advanced Security

Get Enterprise

Pricing

Transparent usage-based pricing. No hidden fees.
EVERY ACCOUNT INCLUDES
100GB/month free
Unlimited Basic Users

View All Pricing

STANDARD

For small teams

Up to 5 Full Platform Users
Unlimited Basic Users
Standard Data Retention
100 GB Ingest Free

Get Standard

PRO

For scaling teams

Unlimited Full Platform Users
SAML Single Sign-On (SSO)
Extended Data Retention
Advanced Admin Capabilities

Get Pro

ENTERPRISE

For mission-critical orgs

Unlimited Full Platform Users
FedRAMP & HIPAA Compliance
24/7 Dedicated Support
Data Plus & Advanced Security

Get Enterprise
Customers

Customers

CASE STUDIES
Real stories from the teams who run on New Relic

View All Customers
Domino's

EveryMatrix

Verizon

William Hill
Automotive

Education

Financial Services

Healthcare

Manufacturing

Media & Entertainment & Gaming

Nonprofit

Public Sector

Retail & E-Commerce

Software & Technology

Telecommunications

Travel & Transportation
Customers

CASE STUDIES
Real stories from the teams who run on New Relic

View All Customers
Featured

Domino's

How Domino's optimizes digital ordering at global scale

EveryMatrix

Fueling year-on-year growth with business insights

Verizon

Reliability across massive distributed systems

William Hill

Improving customer experience during peak traffic

Domino's

How Domino's optimizes digital ordering at global scale

EveryMatrix

Fueling year-on-year growth with business insights

Verizon

Reliability across massive distributed systems

William Hill

Improving customer experience during peak traffic
Industries

Automotive

Education

Financial Services

Healthcare

Manufacturing

Media & Entertainment & Gaming

Nonprofit

Public Sector

Retail & E-Commerce

Software & Technology

Telecommunications

Travel & Transportation

Automotive

Education

Financial Services

Healthcare

Manufacturing

Media & Entertainment & Gaming

Nonprofit

Public Sector

Retail & E-Commerce

Software & Technology

Telecommunications

Travel & Transportation
Resources

Resources

DOCUMENTATION
Product docs, APIs, and installation guides

Go to Docs
Integrations

New Relic University

New Relic for Students
All Resources

New Relic Blog

Changelog
New Relic Advance

Events & Webinars

Youtube Channel
Resources

DOCUMENTATION
Product docs, APIs, and installation guides

Go to Docs
Getting Started

Integrations

Start monitoring apps and services

New Relic University

Free courses to learn New Relic

New Relic for Students

Platform access for students and educators

Integrations

Start monitoring apps and services

New Relic University

Free courses to learn New Relic

New Relic for Students

Platform access for students and educators
Guides

All Resources

Reports, eBooks and whitepapers

New Relic Blog

Articles and best-practices from our team

Changelog

Latest product updates and releases

All Resources

Reports, eBooks and whitepapers

New Relic Blog

Articles and best-practices from our team

Changelog

Latest product updates and releases
Events & On-Demand

New Relic Advance

Attend the flagship event

Events & Webinars

Live and recorded expert sessions

Youtube Channel

Videos, demos, and walkthroughs

New Relic Advance

Attend the flagship event

Events & Webinars

Live and recorded expert sessions

Youtube Channel

Videos, demos, and walkthroughs