IAG, Australia’s largest general insurer, had an ambitious digital transformation program with the leadership team committed to putting innovation and technology at the heart of everything they did to meet current and future customer demand.
Three years ago, 20% of all transactions were digital. Today, it’s more than 50%, according to Daragh Martin, Manager, Engineering Practices, Engineering Excellence, IAG.
With the growth came the realisation that it was imperative for IAG to understand what was ‘under the hood’ at all times, in real time—the organisation needed to gain more visibility into their systems to match rapid expansion in line with their digital transformation vision.
‘We had no flexibility and no real way to monitor production apps, especially from the customer point of view, which is really important. There was a release team and a production monitoring team, but there were all in silos.
‘Digital is the way of the future … we can’t get there without knowing what the performance issues are from the customer side’, Daragh explains.
IAG chose New Relic as their digital partner of choice.
‘New Relic has been critical in accelerating that transformation and enabling [digital growth]’, Daragh says.
‘We had just integrated New Relic into AWS, but the site was down so my team needed to find answers fast. Everything was happening so quickly, we couldn’t get onto the VMs and developers weren’t logging errors properly. We needed an urgent fix’, Daragh explains.