Ryanair Soars with Real-time Digital Business Performance Metrics from New Relic
New Relic Enables Ryanair’s Operations Team to Scale and Deliver Better Customer Experiences
Digital Intelligence leader New Relic, Inc. (NYSE: NEWR) announced Ryanair, the Irish low-cost airline, has adopted the New Relic Digital Intelligence Platform to have a holistic understanding of the health of their web and mobile digital properties. With New Relic, Ryanair’s operations team has the power to monitor and troubleshoot live issues on the website quickly and also deliver metrics on the business to their executive team.
Prior to New Relic, Ryanair had limited visibility into the performance of their website. Armed with page load times, the operations team didn’t have the visibility or data needed to quickly determine the cause of any slowdown. After experimenting with New Relic on their mobile site, Ryanair quickly saw its value, deploying it to monitor their customer-facing web systems through development, integration, user acceptance testing, pre-production, staging, and production environments.
New Relic has enabled Ryanair to improve web performance, customer experiences, and better understand their digital business, including:
- Greatly reduce the time and steps it takes to troubleshoot and pinpoint performance issues;
- Enable the infrastructure team to effectively move to and manage ongoing a new complex microservices architecture without adding staff;
- Understand trends and report on metrics impacting the business such as segments sold, online check-ins, flight availability searches, and online account signups;
- Effectively monitor and determine if there are issues with third-party services such as payment services; and
- Track potential cyberattacks and other fraudulent behavior through monitoring of end-points and custom alerting on metrics such as payments.
“Two years ago, with a much simpler online booking site, we had four people responsible for our customer-facing website infrastructure. Today, our site is much more complicated offering bookings, account management, and other travel services, with the same four people responsible for the infrastructure and that's only because of New Relic,” said Declan Costello, infrastructure and operations manager at Ryanair. “New Relic is our single, global source of truth for our web and mobile operations. In addition to the health and performance of the site New Relic provides important metrics on our business which are watched across our executive team.”
“New Relic is proud to partner with Europe’s digital leaders such as Ryanair to deliver highly performant, excellent digital customer experiences, and also uncover new opportunities and drive results,” said Bruno Teuber, senior vice president, EMEA enterprise sales at New Relic. “As Ryanair demonstrates, understanding the performance of digital properties are increasingly tied to the performance of the business, future planning, and coordination across business functions can be accomplished from a single platform.”
Read more on Ryanair’s journey with New Relic.
Ryanair is among the enterprises scheduled to appear at New Relic’s FutureStack: London event on May 24, 2017. Additional event details and registration is available here.
Ryanair is Europe’s favourite airline, carrying 120m p.a. on more than 1,800 daily flights from 86 bases, connecting over 200 destinations in 34 countries on a fleet of over 360 Boeing 737 aircraft, with a further 300 Boeing 737’s on order, which will enable Ryanair to lower fares and grow traffic to 200m p.a. by FY24. Ryanair has a team of more than 12,000 highly skilled aviation professionals delivering Europe’s No.1 on-time performance, and an industry leading 31 year safety record.
About New Relic
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