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16 October 2019 | 155 Bishopsgate, London, UK

Creating more perfect software together

At FutureStack this year, join with fellow industry leaders to learn how your peers are navigating these shifts and
thriving in a software-driven, cloud-native world. This year, we’ll help you answer questions such as:

  • How to accelerate your shift to cloud-native and reimagine the way your applications are delivered, run, and monitored
  • How to scale DevOps practices beyond individual teams and build a culture of measurement and continuous improvement
  • How to develop a unified, entity-centric view of your applications, services, and systems, and understand their relationships and dependencies, in order to provide a greater end customer experience.
  • What's new and what's next in observability for the modern world - from Kubernetes and serverless technologies to AIOps
  • Tips and Tricks from our customers on how to make the most out of New Relic, with presentations from ITV, Metapack, News UK and more


16th October

FutureStack EMEA


Registration and Refreshments


Welcome and Introductions

Speaker: Andrew Lawson, EVP & GM - EMEA, New Relic


Keynote: Creating More Perfect Software Together

New Relic's CTO Jim Gochee will discuss how organisations can harness modern software as a strategic asset to gain competitive advantage and drive top-line growth. Gochee and guests will demonstrate how New Relic’s latest innovations empower teams to find, visualise, and understand everything they need to deliver more perfect software.

Speaker: Jim Gochee, CTO, New Relic


Moving to Entity-Centric Observability with New Relic One

As modern software teams move to loosely-coupled applications and microservices architectures, it’s more important than ever to get a unified picture of the entities that make up your estate, from applications to clusters, services, and hosts. This talk will show you how New Relic One gives one of our top customers an entity-centric view into all of their software so they can cut through complexity, provide context, and see across artificial organizational boundaries to quickly find and fix problems.


AWS Customer Case Study

Learn how one of our customers is leveraging New Relic to ensure their migration to AWS is a success. From defining migration baseline metrics, to monitoring the digital customer experience throughout the migration process, to optimizing AWS usage across their application estate.




Breakout 1 - Industry Solutions

Retail Presentation - Metapack

Instantly gratifying omnichannel experiences across any device at any time have become the expectation rather than the exception. Shoppers want what they want, when and where they want it, and if they don’t get it, they’ll look elsewhere. Learn from one of our retail customers how monitoring the digital customer experience and application performance helps them reduce time-to-market and increase customer satisfaction.

Speaker: Steven Homan, CTO, Metapack


Breakout 2 - Modernisation

Multidimensional Kubernetes Monitoring with New Relic - News UK

Performance monitoring in a cloud native world is very different from monitoring a traditional environment. During this interactive session, we will show how teams can use New Relic to observe performance and dependencies in their Kubernetes environment, and troubleshoot failures, bottlenecks, and other abnormal behavior—helping ensure that their applications are always available, running fast, and doing what they’re supposed to do.

Speaker: Marcin Cuber, Cloud DevOps Engineer, News UK


Breakout 1 - Industry Solutions

How ITV is maximising new opportunities by implementing technology-led business transformation initiatives

Coming towards the end of a five year transformational initiative ITV looked to improve observability to provide the confidence to migrate a multi billion pound business to new platforms and a new future. Following that successful shift to modern environments ITV is now pushing forward with technology-led business transformation initiatives to maximise the new opportunities that a modern platform offers, whilst keeping a keen eye on how that technology supports their business.

Speaker: Andrew Duncan, Principal Engineer, ITV


Breakout 2 - Modernisation

New Relic for DevOps - Tandem Bank

DevOps is a mindset that has become a requirement to thrive in today's modern era where software is increasingly complex, and users become more and more sophisticated. Frequent code deploys, faster MTTR, and lower change failure rate are just some of the KPIs that top performers strive to improve on an ongoing basis. Learn how New Relic can enable you to deliver features faster, and help you move from pockets of DevOps success to being a lean, mean DevOps machine.

Speaker: Matthew Tunstill, Platform Engineer, Tandem Bank


Breakout 1 - Industry Solutions

Financial Services Presentation - Customer

The financial services industry has undergone a tremendous transformation in the last few years. With consumer expectations higher than ever, and an increasingly competitive landscape with the emergence of new financial services disruptors, legacy organizations have had to modernize to be able to compete. Learn how one of our leading financial services customers reduced time-to-market by moving away from their legacy systems into a modern, cloud based platform, while driving a DevOps transformation across the organization.


Breakout 2 - Modernisation

Defining the Principles, Habits and Practices of Site Reliability Engineering

No matter how you define it, the Site Reliability Engineer (SRE) role is clearly expanding into more organisations. To be effective in this new role, SREs must possess a deep understanding of how different systems work together, why they fail, how they can be improved, and how they can best be designed and monitored. This talk will discuss the cultural shifts needed when moving to a SRE practice, the relationship between SRE and DevOps, and how you can apply these practices to enable self-service with greater agility and reliability.


Breakout 1 - Industry Solutions

Customer Presentation

Legacy organizations embarking on a digital transformation journey at scale are embracing cloud technologies, modernizing legacy systems, standardizing IT tools and spearheading cultural changes that help them deliver products and services in a more agile way. In this talk, you'll learn from one of our enterprise customers about the challenges they encountered in this process and how they became a software-driven business.


Breakout 2 - Modernisation

After Lift & Shift -- What Does Successful Modernisation Take?

Moving to the cloud is only one component of a strategy to modernise your infrastructure, applications, and approach to software development. What does it take to successfully modernize? This presentation will walk you through the benefits and key elements of a continuous modernisation strategy—from rehosting and replatforming, to refactoring your applications running in the cloud.

Speaker: Alberto Gomez, VP Product Management, New Relic




Customer Closing Keynote

For modern organizations across most industries, technology has become a huge enabler of their expansion, if not their core business. Learn about the technical, organizational and business challenges that one of our top customers is addressing in order to leverage technology as a competitive advantage in today's digital native world.


Celebrity Dashboards

Join us for a fun and informative session where the audience get to show us their favourite dashboards and tell us why they love them. Prizes will be awarded, so join in the fun! 

Speaker: Tom Doherty, Senior Technical Training Specialist, New Relic


Closing Remarks

Speaker: Andrew Lawson, GM EMEA, New Relic


FutureStack Party


New Relic Certification

Learn about the finer points of the New Relic platform to help you start monitoring performance like a pro. Register now...


Photo of Alberto Gomez Alberto Gomez VP Product Management New Relic
Photo of Andrew Lawson Andrew Lawson EVP & GM - EMEA New Relic
Photo of Tom Doherty Tom Doherty Senior Technical Training Specialist New Relic
Photo of Marcin Cuber Marcin Cuber Cloud DevOps Engineer News UK
Photo of Steven Homan Steven Homan CTO Metapack
Photo of Jim Gochee Jim Gochee CTO New Relic

An intensive and informative day for modern technology professionals.


  • Inspiring speakers: Hear from New Relic leaders, customers, partners and technology experts
  • Demos and networking: Learn, discuss, and walk away ready to tackle the challenges of modern IT industry thought-leaders, and cloud experts 
  • New Relic University post-conference training: Learn about the finer points of the New Relic platform to help you start monitoring performance like a pro

Register Now

Spots are limited; reserve your spot today!


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