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16 October 2019 | 155 Bishopsgate, London, UK

Creating more perfect software together

At FutureStack this year, join with fellow industry leaders to learn how your peers are navigating these shifts and
thriving in a software-driven, cloud-native world. This year, we’ll help you answer questions such as:

  • How to accelerate your shift to cloud-native and reimagine the way your applications are delivered, run, and monitored
  • How to scale DevOps practices beyond individual teams and build a culture of measurement and continuous improvement
  • How to develop a unified, entity-centric view of your applications, services, and systems, and understand their relationships and dependencies, in order to provide a greater end customer experience.
  • What's new and what's next in observability for the modern world - from Kubernetes and serverless technologies to AIOps
  • Tips and Tricks from our customers on how to make the most out of New Relic, with presentations from ITV, Gett, Metapack, News UK, Tandem Bank and more



Programmable Platform Training

Calling all developers! Join us for a workshop and learn how to build on the New Relic programmable platform. Register now...

16th October

FutureStack EMEA


Registration and Refreshments


Welcome and Introductions

Speaker: Andrew Lawson, EVP & GM - EMEA, New Relic


Keynote: Creating More Perfect Software Together

New Relic's EVP of Product Management Ken Gavranovic will discuss how organisations can harness modern software as a strategic asset to gain competitive advantage and drive top-line growth. Gavranovic and guests will demonstrate how New Relic’s latest innovations empower teams to find, visualise, and understand everything they need to deliver more perfect software.

Speaker: Ken Gavranovic, EVP of Product Management, New Relic


If “Digital” is the answer… what’s the question?

For modern organisations across most industries, technology has become a huge enabler of their expansion, if not their core business. Hear about the technical, organizational and business challenges faced by many organisations as seen through the eyes of Addison Lee’s Chief Product and Technology Officer – Ian Cohen

Speaker: Ian Cohen , Chief Product & Technology Officer , Addison Lee Group


New Relic One: Connecting observability with business outcomes

Organizations that play offense with software need to connect observability, customer experience, and business data to understand how to drive success. In this fireside chat Picnic and MAN Truck & Bus will discuss how they are leveraging the New Relic One programmable platform. By controlling its fundamental building blocks they are able to create highly tailored and curated visualizations that help them solve business critical problems, understand the outcomes delivered from software, and prioritize their investments. 


Philip Leonard, Tech Lead, Picnic

Taras Kränzle, Product Owner, MAN Truck & Bus SE

Roger Scott, EVP, Chief Customer Officer, New Relic


AWS Customer Case Study

In 2017 AboutYou, one of the fastest growing online retail companies in Europe, decided to expand their business by launching an eCommerce Infrastructure as a Service platform called AboutYou Cloud, hosted on AWS. In this talk you'll hear how AboutYou Cloud is leveraging AWS and New Relic to offer a flexible, scalable and reliable platform for enterprise retailers.


Steven Bryen, Senior Technical Evangelist, AWS

Jana Pölzl, Director Marketing & Sales, About You Cloud




Breakout 1 - Industry Solutions

Bridging the operational gap with real-time observability

Instantly gratifying omnichannel experiences across any device at any time have become the expectation rather than the exception. Shoppers want what they want, when and where they want it, and if they don’t get it, they’ll look elsewhere. Learn from Metapack, the leading e-commerce delivery platform, how monitoring the digital customer experience and application performance helps them reduce time-to-market and increase customer satisfaction.

Speaker: Steven Homan, CTO, Metapack


Breakout 2 - Modernisation

After Lift & Shift -- What Does Successful Modernisation Take?

Moving to the cloud is only one component of a strategy to modernise your infrastructure, applications, and approach to software development. What does it take to successfully modernize? In this presentation, Matt Reid, Director Technology Infrastructure and Operations at Elsevier, will discuss the importance of breaking silos between development and IT Operations teams by giving them a single pane of glass to understand their systems' end to end performance.

Speaker: Matt Reid, Director Technology Infrastructure and Operations, Elsevier


Breakout 1 - Industry Solutions

Stepping into the future with confidence

Coming towards the end of a five year transformational initiative ITV looked to improve observability to provide the confidence to migrate a multi billion pound business to new platforms and a new future. Following that successful shift to modern environments ITV is now pushing forward with technology-led business transformation initiatives to maximise the new opportunities that a modern platform offers, whilst keeping a keen eye on how that technology supports their business.

Speaker: Andrew Duncan, Principal Engineer, ITV


Breakout 2 - Modernisation

The modernisation journey

DevOps is a mindset that has become a requirement to thrive in today's modern era where software is increasingly complex, and customers become more and more sophisticated. Tandem Bank used a DevOps focused mindset to build out an effective Platform Team that harnessed the use of New Relic monitoring services. It moved its co-location hosted architecture into the cloud within 10 months successfully. All this change ensured it could meet the needs of its customers and use cloud-native technology to scale within Amazon Web Services effectively. Tandem Bank is now envisioning its next steps in its modernisation journey.

Speaker: Matthew Tunstill, Infrastructure Architect, Tandem Bank


Breakout 1 - Industry Solutions

Powering Africa’s Marketplaces with New Relic

The financial services landscape in Africa is extremely fragmented. People lack access to savings and lending alternatives, and 98% of payments are made in cash. Cellulant is a Pan-African financial technology company that is looking to solve that problem, by providing a one-stop digital payments platform. In order to reach the scale needed to operate in 34 different markets, Cellulant decided to modernise their applications and migrate them to AWS. Learn how they reduced their migration costs while improving application performance and increasing customer satisfaction, thanks to the insights provided by New Relic.

Speaker: George Murage, Group Head of Technology Operations, Cellulant


Breakout 2 - Modernisation

Multidimensional Kubernetes Monitoring with New Relic

Performance monitoring in a cloud native world is very different from monitoring a traditional environment. During this interactive session, we will show how teams can use New Relic to observe performance and dependencies in their Kubernetes environment, and troubleshoot failures, bottlenecks, and other abnormal behavior—helping ensure that their applications are always available, running fast, and doing what they’re supposed to do.

Speaker: Marcin Cuber, Cloud DevOps Engineer, News UK


Breakout 1 - Industry Solutions

The Wix way of mastering scale and complexity

Modern organizations share some common denominators: they are embracing the latest cloud technologies, modernizing legacy systems, standardizing IT tools and spearheading cultural changes that help them deliver products and services fast. A key aspect to this transformation is the ability to measure everything in order to make informed decisions, and the right investments. In this talk, Avi Kostantini, the R&D leader at WIX will discuss some of the challenges that come along with being a high growth, 100% agile DevOps shop.

Speaker: Avi Kostantini, Research and Development Manager, Wix


Breakout 2 - Modernisation

Gett global technical support: How to manage production

No matter how you define it, the production support role is clearly expanding into more organisations. To be effective in this new role, support engineers must possess a deep understanding of how different systems work together, why they fail, how they can be improved, and how they can best be designed and monitored. This talk by Gett’s Global Tech Support and Incident Manager, Lior Avni, will discuss the cultural shifts needed when creating a production support team, the relationship between the different tiers (Support ,DevOps, DBAs) and how you can apply these practices to enable self-service with greater agility and reliability. 

Speaker: Lior Avni, Global Tech Support & Incident Management , Gett




Customer Fireside Chat

The food delivery business is competitive, with companies differentiating themselves by the quality of the service they deliver. Customers expect to be able to order and pay for their meals quickly and easily, and receive them on time, in good order. For online food retailers, this means that every order counts. Learn how Domino's Pizza is able to process thousands of orders per day and scale during weekends and holidays thanks to the insights provided by New Relic, while ensuring their customers enjoy the great experience they expect.


Barry Wiech, CIO, Domino's Pizza

Jim Stoneham, CMO, New Relic


Strictly Dashboards

Join us for a fun and informative session where the audience get to show us their favourite dashboards and tell us why they love them. Prizes will be awarded, so join in the fun! 

Speaker: Tom Doherty, Senior Technical Training Specialist, New Relic


Special Keynote: Tim Peake, Astronaut and Test Pilot


Closing Remarks

Speaker: Andrew Lawson, GM EMEA, New Relic


FutureStack Drinks Reception

Network with your peers at the end of our conference, whilst enjoying some drinks and canapés.


FutureStack Party

Unwind after a day of learning and education at our FutureStack Party, which will take place at The Drift, a five minute walk away from our conference venue. Join us for some delicious food and refreshing drinks!


New Relic Certification

Learn about the finer points of the New Relic platform to help you start monitoring performance like a pro. Register now...


Photo of Alberto Gomez Alberto Gomez VP Product Management New Relic
Photo of Ken Gavranovic Ken Gavranovic Senior Vice President, Product Management New Relic
Photo of Andrew Lawson Andrew Lawson EVP & GM - EMEA New Relic
Photo of Tom Doherty Tom Doherty Senior Technical Training Specialist New Relic
Photo of Marcin Cuber Marcin Cuber Cloud DevOps Engineer News UK
Photo of Steven Homan Steven Homan CTO Metapack
Photo of Lior Avni Lior Avni Global Tech Support & Incident Management Gett
Photo of Matthew Tunstill Matthew Tunstill Platform Engineer Tandem Bank
Photo of Celine Maher Celine Maher Senior Director, Sales Development New Relic
Photo of Andrew Duncan Andrew Duncan Principal Engineer ITV
Photo of Jim Stoneham Jim Stoneham CMO, and SVP, Growth New Relic
Photo of Ian Cohen Ian Cohen Chief Product & Technology Officer Addison Lee Group
Photo of Tim Peake Tim Peake Astronaut and Test Pilot
Photo of Philip Leonard Philip Leonard Tech Lead Picnic
Photo of Matt Reid Matt Reid Director Technology Infrastructure & Operations Elsevier
Photo of Jana Pölzl Jana Pölzl Director Marketing & Sales ABOUT YOU Cloud
Photo of Taras Kränzle Taras Kränzle Product Owner MAN Truck & Bus SE
Photo of George Murage George Murage Group Head of Technology Operations Cellulant
Photo of Guro McCrea Guro McCrea Senior Director, Solutions Engineering New Relic
Photo of Roger Scott Roger Scott EVP, Chief Customer Officer New Relic
Photo of Hilke Fredheim Hilke Fredheim VP, Marketing - EMEA New Relic
Photo of Barry Wiech Barry Wiech CIO Domino's Pizza
Photo of Steven Bryen Steven Bryen Senior Technical Evangelist AWS
Photo of Avi Kostantini Avi Kostantini Research and Development Manager Wix

An intensive and informative day for modern technology professionals.


  • Inspiring speakers: Hear from New Relic leaders, customers, partners and technology experts
  • Demos and networking: Learn, discuss, and walk away ready to tackle the challenges of modern IT industry thought-leaders, and cloud experts 
  • New Relic University post-conference training: Learn about the finer points of the New Relic platform to help you start monitoring performance like a pro

Register Now

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