Clearly defined and well-measured Service Level Objectives (SLOs) and Service Level Indicators (SLIs) are a key pillar of any reliability program. SLOs allow organisations and teams to make smart, data-driven decisions about risk and the right balance of investment between reliability and product velocity.

Watch this webinar with New Relic’s Elisa Binette, Director of Software Engineering, as she discusses:


  • The common definition of reliability (and what it really means)



  • The importance of boundaries



  • How to define SLOs



  • The importance of measurement and how it changes with different architectures


Event speakers

Elisa Binette headshot

Elisa Binette

Senior Manager, Site Reliability Engineering, New Relic

Elisa Binette is a senior engineering manager in the reliability organization at New Relic. The group focuses on helping teams measure and achieve their reliability goals, improving reliability for both the engineers within the company and for New Relic's customers. She’s actively involved with PDXWIT, a local non-profit whose purpose is to strengthen the Portland women in tech community. She also loves martial arts and has enjoyed both practicing and teaching classes for many years.

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