Master Complexity, Drive Performance: Why New Relic is Your Strategic I&O Partner

Today’s I&O leaders are confronted with a challenging dual mandate: they must simultaneously ensure the flawless performance and stability of their current systems while accelerating strategic AI-driven business transformation. This tension is captured by the theme of the Gartner IT Infrastructure, Operations & Cloud Strategies (IOCS) Conference 2025 in Las Vegas: “Deliver Today, Transform Tomorrow.”

New Relic is proud to announce our presence at Gartner IOCS 2025, where we will be showcasing how our unified, intelligent observability platform is engineered to help I&O leaders master complexity, drive performance across their entire digital estate.. If you are an executive decision-maker—a VP or Director of Engineering, Head of Platform Engineering, or VP or Director of IT Operations—who is grappling with operational risk, team velocity, and maximizing ROI,  New Relic is the foundational partner for governed transformation.

I&O executives must navigate three critical, interconnected challenges to achieve this governed transformation:

• Master the Agentic Future of Operations: The shift to agentic AI demands new operating models for autonomous action and issue resolution. You need the confidence to deploy AI in production.
• Drive Efficiency in the AI Era: The focus has moved beyond simple cost-cutting to proving the business value and ROI of your cloud, observability, and increasingly, AI spend.
• Achieve Unbreakable Reliability: Preventing revenue-impacting outages and protecting brand trust is a non-negotiable mandate

These priorities require a new  level of intelligent observability. We deliver this value through three core strategic pillars that align directly with your challenges.

1. Lead with AI: Confidently Deploy and Accelerate Productivity

AI is the engine of tomorrow’s transformation, but its complexity and compliance requirements are often a barrier to confident adoption. New Relic brings clarity to this complexity with a dual approach: Observability for Agentic AI and AI for Observability.

Observability for Agentic AI: Confidently Deploy AI

We remove the barriers to AI adoption by making complex systems understandable and reliable, helping you confidently scale your AI initiatives. Our spotlight products at Gartner IOCS include:

• Agentic AI Monitoring: Get automatic, detailed visibility into every agent and tool call within your multi-agent applications. This allows you to optimize agentic AI applications and troubleshoot with unprecedented clarity, eliminating manual instrumentation and reducing risk.

AI for Observability: Achieve a Quantum Leap in Productivity

While you look to the future, you still need to “deliver today.” New Relic’s AI for Observability transforms your operations from reactive to predictive, turning your most valuable resource - engineering time into a force multiplier.

• MCP Server: Democratize observability across your business. The New Relic MCP Server connects our observability insights with your agentic AI such as AWS DevOps agent, GitHub Copilot or Amazon Q. This enables every engineer to use natural language queries to analyze telemetry data and resolve issues without leaving their workflow, drastically reducing context switching and accelerating incident resolution.

• Workflow Automation: Eliminate manual, repetitive incident response tasks. Our drag-and-drop interface allows you to create automated responses that transform alerts into intelligent, automated remediation and self-healing. This frees up engineering resources, lowers operational costs, and boosts overall system reliability.

2. Strategic Cost Optimization: Maximize Value, Not Just Cut Costs

In the AI era, cost is a strategic concern, and New Relic provides the financial clarity I&O leaders need to make smarter, data-driven decisions. We help you shift a  conversation from "how much did we spend?" to "what business impact and value did we deliver?"

• Cloud Cost Intelligence: New Relic provides a unified, real-time view of your multi-cloud spend across your multi cloud and Kubernetes. We allow you to correlate that cost data with performance and business outcomes, ensuring cloud investments are aligned with strategic business goals and drive maximum value.
• Pipeline Control: Observability data is a treasure trove of insights, but not all data is equal. Our Pipeline Control helps you eliminate observability noise by providing unified, rules-based control to filter, route, and transform telemetry data in flight. This ensures you keep only the most valuable business data, maximizing your observability ROI and significantly reducing costs, including eliminating egress fees.
• New Relic AI Monitoring: As you scale AI, you need proactive cost management. Our AI Monitoring provides the granular visibility you need to understand token usage, compare models based on consumption, and connect AI costs directly to business outcomes, ensuring your strategic AI initiatives are fiscally sustainable.

3. Unbreakable Reliability: Partner with a Trusted Leader

Achieving end-to-end resilience is a non-negotiable mandate for protecting revenue and brand reputation. New Relic helps you shift from reactive firefighting to proactive resilience.

Our platform is uniquely positioned to deliver this, unifying both observability and Digital Experience Monitoring (DEM). This eliminates blind spots by giving you a view of the entire digital experience, from your backend infrastructure all the way to the customer's click on a mobile app. This end-to-end perspective is essential for mastering complexity in a world of distributed systems.

Furthermore, your credibility in the boardroom is paramount. Our ability to help you deliver reliable services is validated by the industry itself:

• Dual Leadership: New Relic is the vendor named a Leader in both the Gartner® Magic Quadrant™ for Observability Platforms (13x Leader) and the Gartner® Magic Quadrant™ for Digital Experience Monitoring (2x Leader).
• Peer Validation: This analyst validation is backed by real-world proof on Gartner’s own Peer Insights platform, with a 90% Willingness to Recommend from over 1,400 verified customer reviews, underscoring our position as your trusted partner.

Your Agentic Future is Here. Are You Ready for Production?

The New Relic unified intelligent observability platform is engineered to help I&O leaders confidently deploy AI, ensure unbreakable reliability, and strategically control costs, all while multiplying your team's productivity. We empower you to turn data from your entire stack into the decisive insights you need.

Partner with New Relic, a Gartner-recognized leader, to achieve end-to-end resilience and maximize your ROI.

Are you ready for a quantum leap in productivity? Try New Relic, see us at Gartner IOCS.

• Visit our booth at the Gartner IOCS 2025 conference in Las Vegas.
• Schedule a meeting with our executive team to discuss your specific challenges and how New Relic can help you deliver today and transform tomorrow.