We are proud to announce that New Relic has been recognized as a Leader in the inaugural IDC MarketScape: Worldwide Observability Software 2025 Vendor Assessment report (#US53004325, November 2025). New Relic was also named a Leader in the IDC MarketScape: Asia Pacific AIOps Software Platforms 2025 Vendor Assessment. We believe this recognition underscores our commitment to help enterprises eliminate interruptions in digital experiences, and our dedication to open standards for customer flexibility, a sentiment echoed by our CEO Ashan Willy:
We believe this recognition from IDC MarketScape is a testament to the relentless dedication of our team and our commitment to our customers to meet them where they are - with agentic AI, transparent licensing and our support for open standards. We strive to set the standards in the AI era, delivering observability for AI while simultaneously embedding AI in our platform. This empowers organizations everywhere to maximize uptime and business impact.
The report evaluates vendors on their ability to deliver solutions that go beyond traditional monitoring. It focuses on observability platforms that can analyze telemetry data including metrics, events, logs, and traces (MELT) and beyond to provide deep insights and actionable intelligence.
IDC MarketScape Highlights Key Strengths of New Relic
IDC MarketScape highlighted key strengths of New Relic as follows:
Commitment to Agentic AI
We are committed to using AI including agentic AI to empower SREs, developers, ITOps/DevOps, and platform engineers to improve system reliability, gain critical insights, and achieve operational excellence.
The IDC MarketScape stated: "The New Relic platform provides AI-driven operational capabilities through sophisticated streaming and at-rest alert pipelines and advanced correlation engines.New Relic delivers demonstrated improvements including up to 5x faster MTTR and downtime reduction through AI-powered correlation and agentic integrations. The vendor's emerging agentic AI strategy encompasses LLM/RAG-based operations with bidirectional orchestration into ITSM and SDLC workflows, positioning organizations for autonomous observability operations."
OpenTelemetry Support
Our commitment to open standards, particularly OpenTelemetry, is central to our strategy. The IDC MarketScape noted: “New Relic demonstrates technical capabilities anchored in open standards leadership and comprehensive platform integration. The vendor maintains OpenTelemetry support with OTLP endpoints, early W3C Trace Context adoption, and contributed eBPF-driven APM technology to the CNCF. This standards-forward approach reduces vendor lock-in risks while enabling seamless hybrid cloud deployments and cross-vendor telemetry correlation.”
By actively contributing to and adopting open-source standards, we ensure that our platform is interoperable and future-proof, allowing you to instrument your applications once and send data anywhere.
Consumption-based pricing model eliminates complexity
Our usage-based pricing allows enterprises to optimize their observability investment and drive business impact. Unlike our other vendors, this transparent and predictable model allows you to pay only for what you use.
IDC MarketScape noted: “The vendor's consumption-based pricing model addresses traditional module licensing complexity, allowing customers to access all platform capabilities without procurement friction or license swapping requirements. This approach enables organic expansion as organizational needs are supported by New Relic Control for centralized pipeline management and eBPF for no-code Kubernetes monitoring.”
New Relic eliminates the financial barriers to instrumenting your entire application stack and observing your IT environment, encouraging you to bring all your performance data into a single, cost-effective platform. This approach provides unparalleled value and makes intelligent observability accessible to teams and organizations of all sizes.
Discover the Power of Intelligent Observability
We believe being named a Leader by the IDC MarketScape for Observability is a significant milestone, but it is just one step in our journey. Our focus remains on innovating and delivering observability for AI while embedding AI into our platform.
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