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Thomas Lloyd

Chief Business and Operations Officer

Thomas is New Relic’s Chief Business and Operations Officer. In this role, he oversees business and operations functions including product and cloud partnerships, corporate development, security, legal, privacy, information technology and compliance. 

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  • Platform

    Intelligent Observability Platform

    Solve problems before they hit your bottom line

    View Platform
    • AI Monitoring
    • AIOps
    • Agentic Platform
    • Business Observability
    • Cloud Cost Intelligence
    • Federated Logs
    • Observability Value Calculator
    • OpenTelemetry
    • SAP Monitoring
    • Security Rx
    • Workflow Automation
    • APM 360
    • Business Observability
    • Cloud Cost Intelligence
    • SAP Monitoring
    • Security Rx
    • Serverless Monitoring
    • Transaction 360
    • Vulnerability Management
    • eAPM
    • Browser Monitoring
    • Mobile Monitoring
    • Risks and Errors Inbox
    • Session Replay
    • Streaming Video and Ads Intelligence
    • Synthetic Monitoring
    • Web Performance Monitoring
    • AI Monitoring
    • AIOps
    • Agentic Platform
    • Integrations Ecosystem
    • New Relic AI
    • New Relic Intelligence Engine
    • Risks and Errors Inbox
    • Workflow Automation
    • AWS Cloud Monitoring
    • Azure Cloud Monitoring
    • Database Monitoring
    • Google Cloud Monitoring
    • Infrastructure Monitoring
    • Kubernetes Monitoring
    • Network Monitoring
    • Prometheus Monitoring
    • Security Rx
    • Federated Logs
    • Logs Intelligence
    • Change Tracking
    • CodeStream
    • Fleet Control
    • Homepage and Dashboards
    • New Relic Explorer
    • OpenTelemetry
    • Pipeline Control
    • Queues and Streams
    • Service Architecture Intelligence
    • Smart Alerts

    Intelligent Observability Platform

    Solve problems before they hit your bottom line

    View Platform

    Categories

      • AI Monitoring
        Scale AI with visibility into performance and token usage
      • AIOps
        Predict and prevent incidents before they impact users
      • Agentic Platform
        Deliver observability insights to platforms you use most
      • Business Observability
        Connect technical performance to business outcomes
      • Cloud Cost Intelligence
        Control cloud spend with real-time visibility
      • Federated Logs
        Query logs across sources without moving data
      • Observability Value Calculator
        Learn the value of New Relic to your business
      • OpenTelemetry
        Collect metrics, logs, and traces from any source
      • SAP Monitoring
        Unified observability across SAP environments
      • Security Rx
        Reduce security risk using runtime context
      • Workflow Automation
        Automate incident response to resolve issues faster
      • APM 360
        End-to-end visibility across applications and services
      • Business Observability
        Connect technical performance to business results
      • Cloud Cost Intelligence
        Control cloud spend with real-time visibility
      • SAP Monitoring
        Unified observability across SAP environments
      • Security Rx
        Reduce security risk using runtime context
      • Serverless Monitoring
        Monitor serverless performance in real time
      • Transaction 360
        Correlate transaction data across your entire stack
      • Vulnerability Management
        Identify and fix high-risk vulnerabilities early
      • eAPM
        Auto-detect and monitor Kubernetes workloads instantly
      • Browser Monitoring
        Understand real-user experiences in the browser
      • Mobile Monitoring
        Monitor mobile app performance end to end
      • Risks and Errors Inbox
        Prioritize and resolve errors from one unified inbox
      • Session Replay
        AI-driven visibility into moments that impact users
      • Streaming Video and Ads Intelligence
        Improve streaming quality and viewer engagement
      • Synthetic Monitoring
        Detect issues early with simulated user journeys
      • Web Performance Monitoring
        Keep websites fast, reliable, and error-free
      • AI Monitoring
        Monitor AI apps for performance, reliability, and cost.
      • AIOps
        Predict and prevent incidents before they impact users
      • Agentic Platform
        Deliver observability insights to platforms you use most
      • Integrations Ecosystem
        Make every layer of your stack observable
      • New Relic AI
        The advanced, context-aware observability assistant
      • New Relic Intelligence Engine
        Turn data into actions across your stack
      • Risks and Errors Inbox
        Prioritize and resolve errors from one unified inbox
      • Workflow Automation
        Automate response workflows to resolve issues faster.
      • AWS Cloud Monitoring
        Monitor and analyze performance across AWS services
      • Azure Cloud Monitoring
        AI-powered observability built for Azure environments
      • Database Monitoring
        Diagnose slow queries and database bottlenecks
      • Google Cloud Monitoring
        Unified visibility across applications and GCP services
      • Infrastructure Monitoring
        Monitor hybrid and cloud infrastructure in one view
      • Kubernetes Monitoring
        Correlate metrics, logs, and traces across clusters
      • Network Monitoring
        Pinpoint network performance issues faster
      • Prometheus Monitoring
        Simplify Prometheus monitoring without managing infrastructure
      • Security Rx
        Reduce security risk using runtime context
      • Federated Logs
        Query logs across sources without moving data
      • Logs Intelligence
        Analyze logs faster with AI assistance
      • Change Tracking
        Link changes to performance issues instantly
      • CodeStream
        Resolve issues directly from your IDE
      • Fleet Control
        Manage and update data-collection agents at scale
      • Homepage and Dashboards
        Visualize and explore data across your stack
      • New Relic Explorer
        Explore all telemetry in one unified view
      • OpenTelemetry
        Collect metrics, logs, and traces from any source
      • Pipeline Control
        Control telemetry ingestion and optimize data usage
      • Queues and Streams
        Monitor message queues and data streams in real time
      • Service Architecture Intelligence
        Track application dependencies and the teams that own them
      • Smart Alerts
        Reduce noise with dynamic thresholds

    Featured

    AI Monitoring
    Scale AI with visibility into performance and token usage
    AIOps
    Predict and prevent incidents before they impact users
    Agentic Platform
    Deliver observability insights to platforms you use most
    Business Observability
    Connect technical performance to business outcomes
    Cloud Cost Intelligence
    Control cloud spend with real-time visibility
    Federated Logs
    Query logs across sources without moving data
    Observability Value Calculator
    Learn the value of New Relic to your business
    OpenTelemetry
    Collect metrics, logs, and traces from any source
    SAP Monitoring
    Unified observability across SAP environments
    Security Rx
    Reduce security risk using runtime context
    Workflow Automation
    Automate incident response to resolve issues faster

    Application Performance Monitoring

    APM 360
    End-to-end visibility across applications and services
    Business Observability
    Connect technical performance to business results
    Cloud Cost Intelligence
    Control cloud spend with real-time visibility
    SAP Monitoring
    Unified observability across SAP environments
    Security Rx
    Reduce security risk using runtime context
    Serverless Monitoring
    Monitor serverless performance in real time
    Transaction 360
    Correlate transaction data across your entire stack
    Vulnerability Management
    Identify and fix high-risk vulnerabilities early
    eAPM
    Auto-detect and monitor Kubernetes workloads instantly

    Digital Experience Monitoring

    Browser Monitoring
    Understand real-user experiences in the browser
    Mobile Monitoring
    Monitor mobile app performance end to end
    Risks and Errors Inbox
    Prioritize and resolve errors from one unified inbox
    Session Replay
    AI-driven visibility into moments that impact users
    Streaming Video and Ads Intelligence
    Improve streaming quality and viewer engagement
    Synthetic Monitoring
    Detect issues early with simulated user journeys
    Web Performance Monitoring
    Keep websites fast, reliable, and error-free

    AI and Intelligent Automation

    AI Monitoring
    Monitor AI apps for performance, reliability, and cost.
    AIOps
    Predict and prevent incidents before they impact users
    Agentic Platform
    Deliver observability insights to platforms you use most
    Integrations Ecosystem
    Make every layer of your stack observable
    New Relic AI
    The advanced, context-aware observability assistant
    New Relic Intelligence Engine
    Turn data into actions across your stack
    Risks and Errors Inbox
    Prioritize and resolve errors from one unified inbox
    Workflow Automation
    Automate response workflows to resolve issues faster.

    Infrastructure Monitoring

    AWS Cloud Monitoring
    Monitor and analyze performance across AWS services
    Azure Cloud Monitoring
    AI-powered observability built for Azure environments
    Database Monitoring
    Diagnose slow queries and database bottlenecks
    Google Cloud Monitoring
    Unified visibility across applications and GCP services
    Infrastructure Monitoring
    Monitor hybrid and cloud infrastructure in one view
    Kubernetes Monitoring
    Correlate metrics, logs, and traces across clusters
    Network Monitoring
    Pinpoint network performance issues faster
    Prometheus Monitoring
    Simplify Prometheus monitoring without managing infrastructure
    Security Rx
    Reduce security risk using runtime context

    Log Management

    Federated Logs
    Query logs across sources without moving data
    Logs Intelligence
    Analyze logs faster with AI assistance

    Platform Capabilities

    Change Tracking
    Link changes to performance issues instantly
    CodeStream
    Resolve issues directly from your IDE
    Fleet Control
    Manage and update data-collection agents at scale
    Homepage and Dashboards
    Visualize and explore data across your stack
    New Relic Explorer
    Explore all telemetry in one unified view
    OpenTelemetry
    Collect metrics, logs, and traces from any source
    Pipeline Control
    Control telemetry ingestion and optimize data usage
    Queues and Streams
    Monitor message queues and data streams in real time
    Service Architecture Intelligence
    Track application dependencies and the teams that own them
    Smart Alerts
    Reduce noise with dynamic thresholds
  • Solutions

    Solutions

    Enterprise

    Advanced scale, security, and governance for large teams

    Enterprise Solutions
    • AIOps
    • DevOps
    • Digital Experience Monitoring
    • Open Source
    • SRE
    • Tool Consolidation
    • Amazon Web Services
    • Google Cloud Platform
    • Kubernetes Monitoring
    • Microsoft Azure
    • Pivotal Cloud Foundry
    • Prometheus
    • SAP
    • ServiceNow
    • Healthcare
    • Media & Entertainment
    • Nonprofit
    • Public Sector
    • Retail & Ecommerce
    • Startups

    Solutions

    Enterprise

    Advanced scale, security, and governance for large teams

    Enterprise Solutions

    Use Cases

    • AIOps
    • DevOps
    • Digital Experience Monitoring
    • Open Source
    • SRE
    • Tool Consolidation
    • AIOps
    • DevOps
    • Digital Experience Monitoring
    • Open Source
    • SRE
    • Tool Consolidation

    Technologies

    • Amazon Web Services
    • Google Cloud Platform
    • Kubernetes Monitoring
    • Microsoft Azure
    • Pivotal Cloud Foundry
    • Prometheus
    • SAP
    • ServiceNow
    • Amazon Web Services
    • Google Cloud Platform
    • Kubernetes Monitoring
    • Microsoft Azure
    • Pivotal Cloud Foundry
    • Prometheus
    • SAP
    • ServiceNow

    Industries

    • Healthcare
    • Media & Entertainment
    • Nonprofit
    • Public Sector
    • Retail & Ecommerce
    • Startups
    • Healthcare
    • Media & Entertainment
    • Nonprofit
    • Public Sector
    • Retail & Ecommerce
    • Startups
  • Pricing

    Pricing

    Transparent usage-based pricing. No hidden fees.

    EVERY ACCOUNT INCLUDES

    100GB/month free

    Unlimited Basic Users

    pricing
    View All Pricing
    STANDARD

    For small teams

    Up to 5 Full Platform Users

    Unlimited Basic Users

    Standard Data Retention

    100 GB Ingest Free

    Get Standard
    PRO

    For scaling teams

    Unlimited Full Platform Users

    SAML Single Sign-On (SSO)

    Extended Data Retention

    Advanced Admin Capabilities

    Get Pro
    ENTERPRISE

    For mission-critical orgs

    Unlimited Full Platform Users

    FedRAMP & HIPAA Compliance

    24/7 Dedicated Support

    Data Plus & Advanced Security

    Get Enterprise

    Pricing

    Transparent usage-based pricing. No hidden fees.

    EVERY ACCOUNT INCLUDES

    100GB/month free

    Unlimited Basic Users

    pricing
    View All Pricing
    STANDARD

    For small teams

    Up to 5 Full Platform Users

    Unlimited Basic Users

    Standard Data Retention

    100 GB Ingest Free

    Get Standard
    PRO

    For scaling teams

    Unlimited Full Platform Users

    SAML Single Sign-On (SSO)

    Extended Data Retention

    Advanced Admin Capabilities

    Get Pro
    ENTERPRISE

    For mission-critical orgs

    Unlimited Full Platform Users

    FedRAMP & HIPAA Compliance

    24/7 Dedicated Support

    Data Plus & Advanced Security

    Get Enterprise
  • Customers

    Customers

    CASE STUDIES

    Real stories from the teams who run on New Relic

    View All Customers
    • Domino's
    • EveryMatrix
    • Verizon
    • William Hill
    • Automotive
    • Education
    • Financial Services
    • Healthcare
    • Manufacturing
    • Media & Entertainment & Gaming
    • Nonprofit
    • Public Sector
    • Retail & E-Commerce
    • Software & Technology
    • Telecommunications
    • Travel & Transportation

    Customers

    CASE STUDIES

    Real stories from the teams who run on New Relic

    View All Customers

    Featured

    • Domino's
      How Domino's optimizes digital ordering at global scale
    • EveryMatrix
      Fueling year-on-year growth with business insights
    • Verizon
      Reliability across massive distributed systems
    • William Hill
      Improving customer experience during peak traffic
    • Domino's
      How Domino's optimizes digital ordering at global scale
    • EveryMatrix
      Fueling year-on-year growth with business insights
    • Verizon
      Reliability across massive distributed systems
    • William Hill
      Improving customer experience during peak traffic

    Industries

    • Automotive
    • Education
    • Financial Services
    • Healthcare
    • Manufacturing
    • Media & Entertainment & Gaming
    • Nonprofit
    • Public Sector
    • Retail & E-Commerce
    • Software & Technology
    • Telecommunications
    • Travel & Transportation
    • Automotive
    • Education
    • Financial Services
    • Healthcare
    • Manufacturing
    • Media & Entertainment & Gaming
    • Nonprofit
    • Public Sector
    • Retail & E-Commerce
    • Software & Technology
    • Telecommunications
    • Travel & Transportation
  • Resources

    Resources

    DOCUMENTATION

    Product docs, APIs, and installation guides

    Go to Docs
    • Integrations
    • New Relic University
    • New Relic for Students
    • All Resources
    • New Relic Blog
    • Changelog
    • New Relic Advance
    • Events & Webinars
    • Youtube Channel

    Resources

    DOCUMENTATION

    Product docs, APIs, and installation guides

    Go to Docs

    Getting Started

    • Integrations
      Start monitoring apps and services
    • New Relic University
      Free courses to learn New Relic
    • New Relic for Students
      Platform access for students and educators
    • Integrations
      Start monitoring apps and services
    • New Relic University
      Free courses to learn New Relic
    • New Relic for Students
      Platform access for students and educators

    Guides

    • All Resources
      Reports, eBooks and whitepapers
    • New Relic Blog
      Articles and best-practices from our team
    • Changelog
      Latest product updates and releases
    • All Resources
      Reports, eBooks and whitepapers
    • New Relic Blog
      Articles and best-practices from our team
    • Changelog
      Latest product updates and releases

    Events & On-Demand

    • New Relic Advance
      Attend the flagship event
    • Events & Webinars
      Live and recorded expert sessions
    • Youtube Channel
      Videos, demos, and walkthroughs
    • New Relic Advance
      Attend the flagship event
    • Events & Webinars
      Live and recorded expert sessions
    • Youtube Channel
      Videos, demos, and walkthroughs
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