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Silviu Angelescu, known as Sil, is a senior technical trainer with New Relic University (NRU) in the Customer Success Organization. Prior to joining New Relic, Sil spent 18 years at Scality, Riverbed, Cisco, NetApp, and CA Technologies as a software engineer, solution architect, and technical trainer. He has authored a Cisco technical guide book—CCNA All In-One for Dummies—that helps readers obtain their CCNA certification.