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Josh Biggley has more than two decades of experience in the IT industry including extensive experience in healthcare, tier 1 manufacturing, and consulting. With a focus and specialization on enterprise-scale monitoring and observability, Josh has spent the past decade bridging the gap between engineers and businesses into a unified effort to improve customer experience. A storyteller and data geek, Josh prefers to lead through narrative and data-driven supports that elevate and solidify the goals and outcomes. A SolarWinds MVP from 2014 to 2019, Josh has contributed to ebooks on monitoring, spoken at global and regional user conferences, and has been fortunate enough to surround himself with smart people wherever he goes.