Benevity Standardizes on New Relic

Leading corporate purpose software provider ensures uptime and reliability across $10 billion in charitable donations with New Relic all-in-one observability

SAN FRANCISCO - 2023年 2月 21日

New Relic (NYSE: NEWR), the all-in-one observability platform for every engineer, announced that Benevity, the leading provider of global corporate purpose software, is standardizing on New Relic for its observability practice. New Relic provides Benevity with an all-in-one observability platform to monitor all aspects of its infrastructure and applications, ensuring uptime and reliability across $10 billion in charitable donations and 46 million hours of volunteer time.  


“New Relic is the exact solution we need as our company grows into the leader in corporate purpose technology,” said Rob Woolley, Vice President of Technology Operations at Benevity. “The platform makes it easy to always understand the health and performance of our systems, which in turn makes it possible for our developers to spend more time building new features.”


Benevity is committed to delivering world-class experiences to its customers, and to achieve that, it is critical the company has a deep understanding of its applications. Prior to using New Relic, Benevity relied on a number of disparate, bespoke open source tools where access to the data was managed manually and inconsistent across teams. This resulted in slower page load times and poor customer experiences. Consolidating tools into New Relic allows Benevity to monitor and troubleshoot the performance of its platform in real-time, and quickly identify and resolve issues as they arise. This extends to maintaining high uptime and reliability during sudden surges in volunteer efforts and giving transactions around the holiday season, or in response to natural disasters or other major social movements. 


Benevity moved its observability practice to New Relic to access more than 30 capabilities in one platform, including application performance monitoring (APM), infrastructure monitoring, alerts, and browser monitoring. With New Relic,  the engineering team spends less time resolving incidents, giving the team more time to work on innovative tasks that directly impact customers. Implementations and benefits include: 


  • Reduced mean time to detection (MTTD) to under 5 minutes: Using effective infrastructure and application monitoring and alerting, engineering teams are able to detect issues within minutes, and connect data sources to find that needle in a haystack.


  • Reduced mean time to resolution (MTTR) to under 30 minutes: Using APM data and dashboards to identify issues, engineering teams gain increased visibility and resolve issues quickly across their technology stack.


“Benevity brings together world-changing social impact with a super-charged platform that thrives on designing innovative solutions to some of the world's most pressing challenges,” said New Relic Chief Growth Officer and GM, Observability Manav Khurana. “We value our partnership with Benevity and rely on them for our corporate philanthropy efforts, which resulted in $325,000 in charitable donations and more than 5,000 hours of employee volunteer time this past year. In turn, Benevity relies on New Relic to provide the application and infrastructure monitoring framework that fuels such meaningful and impactful philanthropic work.”


Looking ahead, Benevity is expanding its use of New Relic through the integration of its OpenTelemetry data to provide a “single pane of glass” dashboard, and by implementing distributed tracing across all of the services in its product portfolio.


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About New Relic

As a leader in observability, New Relic empowers engineers with a data-driven approach to planning, building, deploying, and running great software. New Relic delivers the only unified data platform that empowers engineers to get all telemetry—metrics, events, logs, and traces—paired with powerful full stack analysis tools to help engineers do their best work with data, not opinions. Delivered through the industry’s first usage-based consumption pricing that’s intuitive and predictable, New Relic gives engineers more value for the money by helping improve planning cycle times, change failure rates, release frequency, and mean time to resolution. This helps the world’s leading brands including adidas Runtastic, American Red Cross, Australia Post, Banco Inter, Chegg, GoTo Group, Ryanair, Sainsbury’s, Signify Health, TopGolf, and World Fuel Services (WFS) improve uptime, reliability, and operational efficiency to deliver exceptional customer experiences that fuel innovation and growth. www.newrelic.com.


About Benevity

Benevity, a certified B Corporation, is the leader in global corporate purpose software, providing the only integrated suite of community investment and employee, customer and nonprofit engagement solutions. Recognized as one of Fortune’s Impact 20, Benevity offers cloud solutions that power purpose for many iconic brands in ways that better attract, retain and engage today’s diverse workforce, embed social action into their customer experiences and positively impact their communities. With software that is available in 22 languages, Benevity has processed more than $10 billion in donations and 46 million hours of volunteering time to support 326,000 nonprofits worldwide. The company’s solutions have also facilitated 770,000 positive actions and awarded 1.2 million grants worth $12 billion. For more information, visit benevity.com.


Forward-looking statements

This press release contains “forward-looking” statements, as that term is defined under the federal securities laws, including but not limited to statements regarding Benevity’s plan to expand its use of New Relic platform. The achievement or success of the matters covered by such forward-looking statements are based on New Relic’s current assumptions, expectations, and beliefs and are subject to substantial risks, uncertainties, assumptions, and changes in circumstances that may cause New Relic’s actual results, performance, or achievements to differ materially from those expressed or implied in any forward-looking statement. Further information on factors that could affect New Relic’s financial and other results and the forward-looking statements in this press release is included in the filings New Relic makes with the SEC from time to time, including in New Relic’s most recent Form 10-Q, particularly under the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations.” Copies of these documents may be obtained by visiting New Relic’s Investor Relations website at http://ir.newrelic.com or the SEC's website at www.sec.gov. New Relic assumes no obligation and does not intend to update these forward-looking statements, except as required by law.



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Elena Keamy

New Relic, Inc.



Investor Contact

Ingo Friedrichowitz 

New Relic, Inc.



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New Relicは、オブザーバビリティのリーダーとして、優れたソフトウェアの計画、構築、デプロイ、実行に対するデータ駆動型のアプローチでエンジニアを支援しています。New Relicは、エンジニアがあらゆるテレメトリ(メトリクス、イベント、ログ、トレース)を取得できる唯一の統合データプラットフォームを提供し、強力なフルスタック分析ツールとの組み合わせにより、エンジニアが意見ではなくデータを用いて最高の仕事をできるよう支援します。New Relicは、直感的で予測可能な価格体系を採用しています。計画サイクルタイム、変更失敗率、リリース頻度、平均解決時間の改善を支援することにより、エンジニアに高い費用対効果をもたらします。Adidas Runtastic, American Red Cross, Australia Post, Banco Inter, Chegg, GoTo Group, Ryanair, Sainsbury’s, Signify Health, TopGolf および World Fuel Services (WFS) などの世界有数の企業がNew Relicをお使いいただいています。お客様が稼働時間と信頼性を向上し、運用効率を高め、革新と成長を促す優れた顧客体験を提供する支援をしています。www.newrelic.com


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