AI Reliability

Eliminate the guesswork with AI guidance

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Detect incidents sooner

Analyze telemetry across services and infrastructure to identify abnormal behavior before it becomes an outage.

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Understand issues faster

Correlate logs, metrics, traces, and changes to get a full picture of what happened and why.

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Accelerate resolution

Resolve incidents faster with guided investigation workflows support engineers.

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Reduce operational toil

Automate repetitive troubleshooting tasks so engineers can focus on improving systems.

Autonomous Investigation

Let AI assist with incident investigation

  • Retry queries and validates hypotheses against live telemetry
  • Analyze service dependencies to isolate likely root causes faster

  • Reduce manual troubleshooting and investigation time

     

Explore AI Investigation
Context Intelligence

Share operational context across tools and teams

  • Index runbooks and past incidents with persistent memory
  • Share findings across tools like Slack, Jira, and incident workflows
  • Maintain situational awareness across incidents and services
See Context Insights
Active Remediation

Resolve incidents faster with guided remediation

  • Get remediation recommendations based on telemetry insights
  • Execute approved runbook actions with human confirmation
  • Ensure safe production changes with governance guardrails
See Remediation
Agent Orchestration

Pave the path from alert to resolution automatically

  • Coordinate specialized agents with runtime orchestration engine 
  • Execute complex diagnostic workflows without manual scripting
  • Enable scalable automation for modern reliability operations
Learn About Orchestration

Learn more about AI-driven reliability operations

Agentic AI meets operational reality: Introducing New Relic SRE Agent
AI Assistant
SRE Agent Product Page
New Relic Docs

Capability FAQs

The SRE Agent is an AI-powered assistant that helps engineering teams detect incidents, understand system behavior, and resolve issues faster using insights from the New Relic observability platform.

By correlating telemetry across metrics, logs, traces, and deployments, the SRE Agent explains incidents and recommends troubleshooting actions so teams can resolve problems faster.

SRE teams, DevOps engineers, and platform teams responsible for maintaining reliability and resolving production incidents.

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