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Benevity Standardizes on New Relic

Leading corporate purpose software provider ensures uptime and reliability across $10 billion in charitable donations with New Relic all-in-one observability

SAN FRANCISCO - 21 de Febrero de 2023

New Relic (NYSE: NEWR), the all-in-one observability platform for every engineer, announced that Benevity, the leading provider of global corporate purpose software, is standardizing on New Relic for its observability practice. New Relic provides Benevity with an all-in-one observability platform to monitor all aspects of its infrastructure and applications, ensuring uptime and reliability across $10 billion in charitable donations and 46 million hours of volunteer time.  


“New Relic is the exact solution we need as our company grows into the leader in corporate purpose technology,” said Rob Woolley, Vice President of Technology Operations at Benevity. “The platform makes it easy to always understand the health and performance of our systems, which in turn makes it possible for our developers to spend more time building new features.”


Benevity is committed to delivering world-class experiences to its customers, and to achieve that, it is critical the company has a deep understanding of its applications. Prior to using New Relic, Benevity relied on a number of disparate, bespoke open source tools where access to the data was managed manually and inconsistent across teams. This resulted in slower page load times and poor customer experiences. Consolidating tools into New Relic allows Benevity to monitor and troubleshoot the performance of its platform in real-time, and quickly identify and resolve issues as they arise. This extends to maintaining high uptime and reliability during sudden surges in volunteer efforts and giving transactions around the holiday season, or in response to natural disasters or other major social movements. 


Benevity moved its observability practice to New Relic to access more than 30 capabilities in one platform, including application performance monitoring (APM), infrastructure monitoring, alerts, and browser monitoring. With New Relic,  the engineering team spends less time resolving incidents, giving the team more time to work on innovative tasks that directly impact customers. Implementations and benefits include: 


  • Reduced mean time to detection (MTTD) to under 5 minutes: Using effective infrastructure and application monitoring and alerting, engineering teams are able to detect issues within minutes, and connect data sources to find that needle in a haystack.


  • Reduced mean time to resolution (MTTR) to under 30 minutes: Using APM data and dashboards to identify issues, engineering teams gain increased visibility and resolve issues quickly across their technology stack.


“Benevity brings together world-changing social impact with a super-charged platform that thrives on designing innovative solutions to some of the world's most pressing challenges,” said New Relic Chief Growth Officer and GM, Observability Manav Khurana. “We value our partnership with Benevity and rely on them for our corporate philanthropy efforts, which resulted in $325,000 in charitable donations and more than 5,000 hours of employee volunteer time this past year. In turn, Benevity relies on New Relic to provide the application and infrastructure monitoring framework that fuels such meaningful and impactful philanthropic work.”


Looking ahead, Benevity is expanding its use of New Relic through the integration of its OpenTelemetry data to provide a “single pane of glass” dashboard, and by implementing distributed tracing across all of the services in its product portfolio.


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About New Relic

As a leader in observability, New Relic empowers engineers with a data-driven approach to planning, building, deploying, and running great software. New Relic delivers the only unified data platform that empowers engineers to get all telemetry—metrics, events, logs, and traces—paired with powerful full stack analysis tools to help engineers do their best work with data, not opinions. Delivered through the industry’s first usage-based consumption pricing that’s intuitive and predictable, New Relic gives engineers more value for the money by helping improve planning cycle times, change failure rates, release frequency, and mean time to resolution. This helps the world’s leading brands including adidas Runtastic, American Red Cross, Australia Post, Banco Inter, Chegg, GoTo Group, Ryanair, Sainsbury’s, Signify Health, TopGolf, and World Fuel Services (WFS) improve uptime, reliability, and operational efficiency to deliver exceptional customer experiences that fuel innovation and growth. www.newrelic.com.


About Benevity

Benevity, a certified B Corporation, is the leader in global corporate purpose software, providing the only integrated suite of community investment and employee, customer and nonprofit engagement solutions. Recognized as one of Fortune’s Impact 20, Benevity offers cloud solutions that power purpose for many iconic brands in ways that better attract, retain and engage today’s diverse workforce, embed social action into their customer experiences and positively impact their communities. With software that is available in 22 languages, Benevity has processed more than $10 billion in donations and 46 million hours of volunteering time to support 326,000 nonprofits worldwide. The company’s solutions have also facilitated 770,000 positive actions and awarded 1.2 million grants worth $12 billion. For more information, visit benevity.com.


Forward-looking statements

This press release contains “forward-looking” statements, as that term is defined under the federal securities laws, including but not limited to statements regarding Benevity’s plan to expand its use of New Relic platform. The achievement or success of the matters covered by such forward-looking statements are based on New Relic’s current assumptions, expectations, and beliefs and are subject to substantial risks, uncertainties, assumptions, and changes in circumstances that may cause New Relic’s actual results, performance, or achievements to differ materially from those expressed or implied in any forward-looking statement. Further information on factors that could affect New Relic’s financial and other results and the forward-looking statements in this press release is included in the filings New Relic makes with the SEC from time to time, including in New Relic’s most recent Form 10-Q, particularly under the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations.” Copies of these documents may be obtained by visiting New Relic’s Investor Relations website at http://ir.newrelic.com or the SEC's website at www.sec.gov. New Relic assumes no obligation and does not intend to update these forward-looking statements, except as required by law.



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Elena Keamy

New Relic, Inc.



Investor Contact

Ingo Friedrichowitz 

New Relic, Inc.



Acerca de New Relic

Como el líder en observabilidad, New Relic habilita a los ingenieros con un enfoque basado en datos para planificar, construir, implementar y ejecutar un excelente software. New Relic ofrece la única plataforma de datos unificada que permite a los ingenieros obtener toda la telemetría (métricas, eventos, logs y trazas) junto con potentes herramientas de análisis de full stack para ayudar a los ingenieros a hacer su mejor trabajo con datos, no con opiniones. Entregado a través del primer precio basado en el uso de consumo de la industria que es intuitivo y predecible, New Relic brinda a los ingenieros más valor por el dinero al ayudar a mejorar los tiempos del ciclo de planificación, cambiar las tasas de falla, la frecuencia de lanzamiento y el tiempo medio de resolución. Esto ayuda a las principales marcas del mundo, incluidas la Cruz Roja Americana, Australia Post, Banco Inter, Chegg, Gojek, Signify Health, TopGolf, World Fuel Services (WFS) y Zalora, a mejorar el tiempo de actividad, la confiabilidad y la eficiencia operacional para brindar experiencias excepcionales a los clientes que alimentan la innovación y crecimiento.​ ​www.newrelic.com.

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New Relic, Inc.