New Relic, the Intelligent Observability company, today announced that it has been named a Leader in the IDC MarketScape: Worldwide AIOps 2026 Vendor Assessment (Doc #US54116226, March 2026). The recognition follows a rigorous evaluation of New Relic’s capabilities and strategies that the company believes highlights its success in delivering an operational decision environment that connects telemetry directly to business outcomes. It comes on the heels of additional recognition by IDC, who named the company a Leader in both the IDC MarketScape: Worldwide Observability Software 2025 Vendor Assessment¹ and the IDC MarketScape: Asia Pacific AIOps Software Platforms 2025 Vendor Assessment². 

“We believe being named a Leader by the IDC MarketScape is a testament to our team’s steadfast innovation in agentic AI and our foundational support for open standards,” said Brian Emerson, Chief Product Officer at New Relic. “In the AI era, organizations must solve problems beyond human scale. By embedding AI-strengthened remediation and intelligent workflows directly into our platform, we empower our customers to transition from reactive firefighting to intelligent orchestration, ensuring that every technical decision drives a true business impact.”

According to an IDC blog post, the number of deployed AI agents will surge to over 1 billion by 2029—a 40-fold increase from 2025. As the sheer scale of digital complexity now demands a radical rethinking of IT operations, AIOps has moved beyond simple automation toward a sophisticated “decision environment.” 

The IDC MarketScape highlights that “human-in-the-loop controls, approval gates, and example workflows for automated rollbacks demonstrate how teams can combine rapid automation with explicit authorization and post-change verification patterns.” The report also noted, “Agentic integrations pre-populate ServiceNow tickets and GitHub or IDE-based assistants with contextual recommendations grounded in runbooks via retrieval-augmented generation. This approach blends human expertise with machine inference, embedding intelligent workflows directly into existing engineering tools and practices.” 

Core Strengths

The IDC MarketScape evaluated vendors based on their ability to provide collaborative workspaces that identify key outcomes and use agentic AI to propose prescriptive guidance. The report recognized New Relic for several key strengths, including:

• Outcome-Centric Decision Operations: "New Relic supports outcome-centric decision operations that differentiate prescriptive platforms from basic signal aggregation."
• Business Journey Modeling: "Pathpoint business journey modeling links technical performance to revenue and transaction costs, highlighting trade-offs between reliability and unit economics for cross-functional prioritization."
• Predictive Capabilities: "Predictions forecast resource exhaustion and SLO breaches, allowing teams to anticipate the consequences of scaling or configuration changes".
• Agentic AI and Remediation: "New Relic AI uses large language models with retrieval-augmented generation across knowledge graphs and incident histories to deliver plain language explanations and decision pathways with confidence scoring and audit trails."
• Open Standards Leadership: "OpenTelemetry-first ingestion with OTLP endpoints, W3C Trace Context propagation, and centralized pipeline governance through New Relic Control support multisignal MELT ingest with pre-ingest filtering, enrichment, and tiered routing, lowering lock-in risk."

A Leader in the Industry with AIOps Innovation

After identifying market and customer needs, New Relic recently unveiled AIOps innovations that enable enterprises to move beyond merely observing problems to automating solutions. This includes New Relic’s SRE Agent that provides next-generation issue triage, change management, incident lifecycle management, intelligent root cause analysis and other features to help engineers cut through data noise and boost operational stability. The agent helps customers shift operations from reactive to proactive by deploying “always on” AI teammates that diagnose incidents and recommend next steps oftentimes before an engineer acknowledges a page.

As Shannon Kalvar, Research Director at IDC, states in the report: "In a world where digital chaos outpaces human reaction, AIOps is not about automation. It requires a radical rethinking of operations, empowering teams to create outcome-driven, collaborative decision-making."

For more information, download the 2026 IDC MarketScape for Worldwide AIOps here.

About IDC MarketScape

IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and potential vendors.

1. Doc Number: #US53004325, November 2025

2. Doc Number: #AP53804225, September 2025