New Relic's Japan Region Is Now Generally Available

Earlier this year, we announced that a New Relic region was coming to Japan. Today it's open. As of the morning (JST), the Japan region is generally available, and customers can onboard now. This data center is hosted in the AWS Tokyo region. It was built to answer requests we hear from Japanese enterprises: keep our data in Japan and let us do it on the same platform we already run.

Data sovereignty is essential for regulated industries

Telemetry data such as logs and traces may carry sensitive PII data, including customer identifiers, transaction detail, and operational metadata that regulated organizations cannot move across borders. Increasingly, internal governance committees will not approve moving across borders even when the law permits it.

In the Japan region, your observability data is ingested, stored, and processed in Japan. For financial services, telecommunications, healthcare, public infrastructure, and the manufacturers that supply them, that is essential for an enterprise-grade observability. Teams that have had to strip fields before sending logs, or exclude their critical systems from monitoring altogether, can now bring those workloads in.

“Japan continues to set the standard in terms of quality and observability is a vital part of that.  Japanese enterprises told us they needed local control and speed without accepting a lesser product, and in the age of AI, that has to include where the reasoning happens. The Japan region delivers all of this.”

-Ashan Willy, CEO, New Relic

In the age of AI, in-region matters even more

Here is what has changed since we first announced this region. Observability is as much as where the data is stored and where telemetry is reasoned over. When an AI agent investigates an incident, it reads your telemetry metadata and the payloads inside them. Any architecture where inference happens outside the country has quietly reintroduced the exact cross-border data flow in the region was meant to eliminate.

We built the Japan region so that doesn't happen. Working with AWS, AI processing for Japan region customers runs in-region. Your telemetry does not leave Japan to be analyzed, including when it is being analyzed by a model.

It's a question worth asking your vendors: when your AI analyzes our telemetry, where does that happen? As AI becomes the primary interface to operational data, where data rests and where it is reasoned over has to be answered together.

“AI is becoming the way engineers interact with their operational data. That makes the question of where the inference runs just as important as where storage lives. We built the Japan region, so our customers never have to choose between the two.”

-Brian Emerson, CPO, New Relic

The same New Relic platform, in Japan

The New Relic platform supporting the Japan region is the same platform your teams already run — the same product, the same workflows, the same instrumentation and performance.

For a global enterprise and a global engineering organization, that matters practically. The runbooks, dashboards, and instrumentation your teams have built elsewhere carry over. Choosing the Japan region doesn't mean adopting a different way of working, retraining your engineers, or maintaining a second operating model.

Because the region sits alongside customer workloads in Japan, latency drops across the board  faster ingestion, faster queries, more responsive dashboards and alerts. For teams running daily operational reviews or triaging a live incident at 3am, that performance matters. 

Built with, and for, the Japanese market

New Relic is one of the leading observability platforms in Japan, and the Japan region is the clearest expression yet of our commitment to that market. It joins our local technical, support, and field teams, our Japan leadership, and our long-standing partnership with AWS. 

Customers across telecommunications, pharmaceuticals, financial services, systems integration, and logistics have been building toward this launch with us, and are onboarding now.

Getting started

New customers can get in touch with our Japanese account team and will get you set up. Existing customers can move to this Japan region with white-glove support from New Relic's local customer success team, who will help scope migration, validate the environment, and manage the transition.

Want to see it in action? Sign up for a live demo.