Virtuo improves MTTR with logs in context
Virtuo's promise is a rental car in a few simple clicks on your cell phone whenever you need one, without going through an agency. The French scale-up is revolutionizing the auto rental business through an entirely digital customer journey.
Founded in 2016, the company leverages advanced technology to provide its users with a high-quality, 100% digital service. With Virtuo, you don't need to have a physical key, even if there's no connection. This new rental concept offers a user experience similar to having your own car.
Incident resolution in record time
In a short time, Virtuo has seen significant growth. In just three years, the company's workforce has quadrupled and now counts 45 technical and product experts. This expansion has pushed the startup to consolidate its technology and improve its observability practices and monitoring tools.
Like many other organizations, Virtuo previously relied on dozens of tools spread across different teams to monitor the various parts of its stack. But instead of improving the mean time to resolution (MTTR) and the mean time to detection (MTTD), this disjointed approach had many downsides. Virtuo's teams relied on logz.io to analyze logs and on the Heroku platform‑as‑a‑service to manage its infrastructure and obtain basic information on its apps. As it grew, the company later turned to Google Cloud Platform, before installing New Relic for monitoring apps, the ELK suite by Elasticsearch for logs, and Prometheus for metrics.
This open source suite was convincing at first, but the operational maintenance required internally as well as the recurring loss of logs motivated the tech team to seek out new solutions. At that time, however, the cost of a single platform, like New Relic, to consolidate metrics, events, logs, and tracing prevented the startup from gaining speed.
In July 2020, New Relic adopted a consumption-based pricing model that aligned with Virtuo's plans for growth. "Instead of pricing each capability as a separate SKU, like other vendors on the market, with New Relic, an organization only pays for what it uses with no overage penalties," says Olivier Martin, CTO at Virtuo. After initial discussions and a testing phase, the New Relic solution won for the ease of deployment and the quality and quantity of data.
Virtuo relied on New Relic to optimise log management, reduce troubleshooting time, and improve MTTR. Prior to New Relic, issues were reported by operational teams. But New Relic enables data collection, searches, and log correlation from apps, infrastructure and network devices with logs in context. Millions of logs can be analyzed in a single click. With New Relic, anomaly detection and error elimination have become simpler, which allows the tech teams to be much more proactive and respond to issues in record time.
A mature tool to attract and retain talent
The recruitment of technical employees has become more difficult for companies of all sizes. Developers, operations, and data analysts, who were already hard to find, have become a rare commodity. To attract them, companies have to double down on their recruiting efforts and offer tools suitable for the market.
"Job candidates have their own requirements in terms of tools," says Olivier Martin, CTO of Virtuo. "The fact that we are using New Relic has already been the one small advantage that gets a talent to join our team. We have seen that developers appreciate some tools and reject others. Today, New Relic's solution is a compelling argument to attract talent. The applicants feel they are dealing with a mature company in this domain that understands the importance and the challenges of observability."
In addition to helping seduce the most sought-after developers, Virtuo's mature observability strategy and the monitoring provided by New Relic allow the startup to retain experts and play an important role in the morale of engineers. Virtuo's various departments, which previously were operating in silos, are now working together thanks to New Relic's solutions.
While Virtuo's IT teams have now fully adopted and are using the New Relic platform, the company still has many settings to uncover and keeps track of all the new features from the observability expert to implement them as it grows.